Highly Skilled Networking Security Specialist

hace 7 días


Xico, México Cisco Systems A tiempo completo

Job Summary

Cisco Systems is seeking a highly skilled and experienced Technical Consulting Engineer to join our Firepower Security technology team. In this critical role, you will provide expert-level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.

You will work closely with cross-functional teams to resolve complex technical issues, collaborate on defect reports, and develop solutions that meet customer needs. Your in-depth expertise in networking products such as routers, switches, and firewalls will be essential in providing exceptional customer service.

To succeed in this challenging role, you will need to possess strong problem-solving skills, excellent communication skills, and the ability to work effectively in a dynamic team environment.

This is an exciting opportunity to contribute to the success of Cisco's Technical Services organization. If you are a motivated and experienced Technical Support Engineer looking to take your career to the next level, we encourage you to apply.

Key Responsibilities:

  • Provide expert technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.
  • Submit complete and accurate defect reports with collaboration and supervision.
  • Work with minimal direction and exercise judgment within defined procedures to resolve complex technical issues.
  • Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.

Requirements:

  • 5+ years of technical support experience in a similar field.
  • Strong working knowledge of the networking industry and products such as routers, switches, and firewalls.
  • Broad understanding of networking concepts including BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection, and IPSec Concepts and TCP vs. UDP (connection-oriented vs. connectionless), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6.
  • Familiarity with databases such as SQL, Microsoft Active Directory, Linux, or Unix.
  • Proficiency in using tools for TCP/IP packet analysis such as Wireshark, Packet Analyzer, and other relevant tools.
  • Possess an English level equivalent to B2 or higher.
  • Bachelor's degree in a technical field or equivalent experience.
  • Prior experience or knowledge in areas such as Cisco Adaptive Security Appliance (ASA) firewalls & vASA, FTD, Firepower, FMC, APIs methods and usage, Server and appliance virtualization using VMWare, MS Hyper-V, and KVM, Data Base knowledge and management (Azure, Maria DB, etc), Python, Perl, Bash scripting skills.

What We Offer:

Cisco offers a competitive salary of $120,000 per year, a comprehensive benefits package, and opportunities for career growth and professional development.



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