Senior Networking Technical Specialist
hace 2 meses
We are seeking a highly skilled Senior Networking Technical Specialist to join our team at Fortinet. This role is responsible for providing technical support and assistance to customers in a fast-paced, dynamic environment.
Responsibilities- Technical Support:
- Provide expert-level technical support and troubleshooting to customers via phone, email, or on-site visits;
- Analyze and resolve complex network issues related to TCP/IP, routing protocols, L2/L3 switches, firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning, and other security products;
- Collaborate with cross-functional teams to identify and resolve technical issues;
- Develop and maintain technical knowledge of Fortinet products and services.
To be successful in this role, you will need the following qualifications and skills:
- Education: Bachelor's degree in Computer Science, Electronics, Telecommunications, or related field;
- Experience: Minimum 5 years of experience in a technical support role in a networking/security company or equivalent education;
- Skills:
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches;
- Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning;
- Strong troubleshooting and problem-solving skills;
- Working knowledge on Windows, UNIX, or Linux;
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Languages: Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus. Ability to learn Portuguese within one year;
- Additional Requirements:
- An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus;
- Travel occasionally for short periods of time to take/provide training and special engagements;
- Consultation of technical documentation, bulletins, and release notes for known problems;
- Reproduction of customer environments on lab equipment;
- Follow up on technical cases including proper escalation and management of the case until case closure;
- Manage customer communication and expectations until the closure of each case;
- Submit KB articles monthly to contribute with internal and external DBs.
The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and qualifications. The location for this role is Bogota, Colombia. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated and experienced technical professional looking for a new challenge, please apply now
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