Enterprise Ecommerce Solutions Specialist
hace 2 semanas
**BigCommerce's Mission and Values**
We are dedicated to helping merchants succeed in the ever-evolving world of ecommerce. At BigCommerce, we strive to be the best platform for businesses to grow and thrive.
We empower our customers to build, innovate, and grow by providing them with a robust and scalable ecommerce solution. Our team is passionate about delivering exceptional results and creating an incredible experience for our customers.
As a Technical Account Manager at BigCommerce, you will play a crucial role in driving customer success and growth. You will be responsible for managing a book of business, including Fortune 500 companies, and providing proactive, strategic, and operational technical guidance and consultation.
Main Responsibilities:
- Manage a portfolio of enterprise clients, providing technical expertise and guidance to ensure their success on the BigCommerce platform
- Collaborate with internal teams to understand, influence, and prioritize new features and the BigCommerce roadmap
- Provide platform configuration support and conduct service reviews to mitigate case incidents and drive growth measures
- Work closely with internal Support teams to ensure client cases are aligned with priorities and provide timely resolutions
- Draw upon collective knowledge to lead technical Best Practice reviews and recommend solutions to maximize the value from the BigCommerce platform and ecosystem
Requirements and Qualifications:
- 3+ years of experience managing technical aspects of an enterprise portfolio or direct client consulting
- Experience with eCommerce consulting, APIs, headless ecosystems, HTML, CSS, and JavaScript required
- Strong understanding of analysis of eCommerce websites for optimization and best practices
- A customer-focused internal advocate, driving growth throughout the clients' lifecycle
- Exposure to working closely with Design Agencies, App Developers, Project Managers, and Engineering teams
- Bachelor's degree in business, marketing, or computer science-related field or equivalent experience required
Benefits and Perks:
- Competitive salary: $100,000 - $120,000 per year, depending on location and experience
- Opportunity to work with a leading ecommerce platform and industry leaders
- Collaborative and dynamic work environment
- Ongoing training and development opportunities
**About BigCommerce**
We are an equal opportunity employer and celebrate diversity, equity, and inclusion in the workplace. We believe that every employee makes a difference and strive to create an inclusive atmosphere where everyone can contribute, grow, and thrive.
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