Team Lead
hace 1 mes
**Job Overview:**
Webhelp is seeking a highly motivated and experienced Team Lead to join our team in Santiago de Querétaro, Mexico. As a key member of our operations team, you will be responsible for overseeing the day-to-day supervision of a group of call center associates.
**Key Responsibilities:**
The successful candidate will be responsible for ensuring performance metrics are achieved by providing adequate coaching, motivation, and accountability to direct reports. This includes:
- Effectively coaching direct reports on their performance to ensure achievement of performance metrics;
- Identifying performance-related issues, developing an action plan for improvement, and implementing corrective action up to and including termination of employment;
- Ensuring service delivered to customers meets contractual Key Performance Indicator ('KPIs') and financial expectations;
- Communicating expectations to employees and providing timely updates;
- Conducting team meetings to ensure expedient communication of relevant information and as an open forum for input.
**Requirements:**
To be considered for this role, applicants must have:
- An associate's degree in a related field with two to four years of relevant experience preferred;
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations;
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables;
- Strong communication skills, both written and verbal;
- Willingness to work a flexible schedule.
**What We Offer:**
In return for your hard work and dedication, we offer a competitive salary package, including:
$45,000 - $60,000 per annum (based on experience), depending on qualifications and background;
A comprehensive benefits package, including medical insurance, retirement plan, and paid time off;
Ongoing training and development opportunities to help you grow in your career;
A dynamic and supportive work environment that encourages collaboration and innovation.
**Language Requirements:**
Spanish is required for this role.
**Location:**
This role is based in Santiago de Querétaro, Mexico.
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