Luxury Sales Team Lead

hace 4 semanas


Ciudad de México, Ciudad de México Tiffany & Co. A tiempo completo
Job Summary
Tiffany & Co. is seeking a highly skilled Luxury Sales Team Lead to join our team. As a Luxury Sales Team Lead, you will play a key role in supporting the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience.

About the Role
Assuming oversight for the store when the Director is not present, you will be dynamic, attentive and an inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.

Main Responsibilities
  • Deepen the relationship with our clients to achieve or exceed Commercial targets, product category targets, and relevant KPIs.
  • Manage and motivate the team to consistently achieve or exceed store commercial targets.
  • Drive client development activities among individual team members to cultivate new and existing clients.
  • Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
  • Drive business through key product pillars and KPIs.

Key Performance Indicators (KPIs)
  • Sales growth and revenue targets.
  • Client satisfaction and retention rates.
  • Team engagement and performance.
  • Operational efficiency and effectiveness.

Requirements
  • Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
  • Proven track record in sales generation, managing the achievement of commercial results.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Must have authorization to work in the United States or in the country where the position is based.

Salary Range
$70,000 - $90,000 per year.

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