Cloud Support Specialist for Enterprise Microsoft Workloads

hace 4 semanas


Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

At Amazon Web Services Mexico S. de R.L. de C.V., we are seeking an exceptional Cloud Support Specialist to join our team in Mexico City, DIF, MEX.

About the Role

We offer a highly competitive salary of $120,000 - $180,000 per year, depending on experience, plus additional benefits such as comprehensive health insurance, retirement savings plan, and generous paid time off.

Job Description

The ideal candidate will have at least 1+ year of experience with enterprise systems administration in Windows Server and related services, as well as knowledge or experience with network troubleshooting. The ability to communicate effectively in English (written and spoken) within technical and business settings is also essential.

Responsibilities:
  • Solve customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions and collaborating with customers to identify root causes.
  • Develop and implement initiatives that improve support-related processes and enhance the overall customer experience, including tutorials, how-to videos, technical articles, and training programs.
  • Contribute to the development of internal AWS teams by providing feedback on how to improve services and working on complex customer problems spanning multiple AWS services.
  • Stay up-to-date with groundbreaking technologies and develop new technical skills and professional competencies.
  • Participate in hiring processes as an interviewer and coach/mentor new team members.
Benefits

We prioritize work-life balance, flexibility in working hours, and career growth opportunities. Our inclusive team culture values diversity and offers innovative benefit offerings, annual learning experiences, and a global list of chapters.

Location

Our team is open to hiring candidates to work out of Mexico City, DIF, MEX. We strive to create a dynamic and supportive environment where employees can thrive and grow professionally.



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