Enterprise Experience Management Specialist

hace 4 días


Xico, México Medallia A tiempo completo

Overview

At Medallia, we are revolutionizing the way companies understand and manage customer experiences. As a leader in the Experience Management space, our award-winning SaaS platform, Medallia Experience Cloud, helps organizations like yours gain a deeper understanding of their customers' needs and preferences.

The Role

We are seeking an experienced Enterprise Experience Management Specialist to join our Professional Services team. In this role, you will be responsible for supporting the technical design and delivery of Experience Management solutions for our clients. This includes developing and applying your expertise with Medallia's product offerings to deploy solutions that meet our customers' business needs.

Responsibilities

  • Collect customer requirements and create technical specifications
  • Configure the Medallia platform to meet customer requirements
  • Support QA, client UAT, and launch processes
  • Provide support in client meetings by leveraging in-depth knowledge of Medallia's platform capabilities
  • Partner with client teams to resolve technical issues/inquiries

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
  • Exposure to common web technologies, such as JavaScript, XML, HTML, CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)
  • Advanced English speaking skills

Benefits

As a member of our team, you can expect:

  • A competitive salary range of $80,000 - $120,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Generous paid time off and holidays
  • Ongoing training and professional development opportunities

About Medallia

Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate diversity and recognize the value it brings to our customers and employees. If you are passionate about delivering exceptional customer experiences and have a desire to grow with a leading technology company, we encourage you to apply for this exciting opportunity.



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