Operations Support Specialist
hace 1 semana
Job Summary:
The Operations Support Specialist is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Operations Support Specialist serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Key Responsibilities:
- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- Identify process gaps requiring escalation, offering potential solutions
- Assist with inventory management and workflow needs as dictated through risk priority and service level
- Support a range of products and services
- Analyze problems and formulate solutions through research and investigation
- Navigate, test and execute moderately complex databases, spreadsheets, and systems
- Ensure accurate and timely account handling
- Assist in activities that help reduce organizational impact and/or loss
Requirements:
- 1 year of relevant experience
- Proficient computer and typing skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work with others to complete assigned tasks
Education:
High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Preferred Skills:
- Intermediate Excel skills
- Experience or knowledge in analysis and capture of information
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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