Senior IT Analyst

hace 6 días


Saltillo, Coahuila de Zaragoza, México Eaton A tiempo completo

Eaton's Corporate Sector division is currently seeking a highly skilled IT Senior Analyst to join our team.

**Job Summary**

We are looking for a technical expert to provide 1st and/or 2nd level PC support for infrastructure hardware and software, ensuring a seamless experience for our customers.

**Key Responsibilities**

  • Provide desk-side support at sites and serve as the main point of contact for desk-side support.
  • Participate in and lead small or medium IT initiatives, driving innovation and improvement.
  • Collaborate with IT Site Infrastructure Support (SIS) on projects, contributing to the development of our infrastructure.
  • Gather and analyze information to support IT business metrics, ensuring data-driven decision making.
  • Maintain control of desktop software and hardware, ensuring license compliance and asset management.
  • Recommend and implement software and hardware upgrades to support IT initiatives and comply with established standards.
  • Stay current with industry trends in Information Technology advancements, applying knowledge to drive business growth.
  • Partner with other groups to seek out opportunities to increase end-user operational efficiency.
  • Provide guidance and/or escalated support and problem resolution to more complex issues.
  • Recommend standards for continuous improvement, driving excellence in our IT operations.

**Requirements**

Bachelor degree in Systems or Technology (preferred)

Minimum 4-5 years of IT experience

English: Advanced

**Preferred Qualifications**

ITIL, MCSA, or comparable certification desirable

Project management experience leading small/medium scale projects

Working knowledge of IT Infrastructure (network, servers, storage, phone systems)

Customer Service experience

Use of ticketing system and meeting Service Level Agreements

Desirable Knowledge: Service Now, Cloud, Data, Security, Agile & DevOps, AI, Automation

**Work Environment**

Critical contact for infrastructure outages that cause negative business impact

Work environment ranges from office to manufacturing floor situations

May be contacted after hours for emergencies

Must be able to work well under pressure

Travel - 10-25%

We are committed to ensuring equal employment opportunities for job applicants and employees.



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