Senior IT Analyst
hace 1 mes
Eaton's Corporate Sector division is currently seeking a highly skilled IT Senior Analyst to join our team.
**Job Summary**
We are looking for a technical expert to provide 1st and/or 2nd level PC support for infrastructure hardware and software, ensuring a seamless experience for our customers.
**Key Responsibilities**
- Provide desk-side support at sites and serve as the main point of contact for desk-side support.
- Participate in and lead small or medium IT initiatives, driving innovation and improvement.
- Collaborate with IT Site Infrastructure Support (SIS) on projects, contributing to the development of our infrastructure.
- Gather and analyze information to support IT business metrics, ensuring data-driven decision making.
- Maintain control of desktop software and hardware, ensuring license compliance and asset management.
- Recommend and implement software and hardware upgrades to support IT initiatives and comply with established standards.
- Stay current with industry trends in Information Technology advancements, applying knowledge to drive business growth.
- Partner with other groups to seek out opportunities to increase end-user operational efficiency.
- Provide guidance and/or escalated support and problem resolution to more complex issues.
- Recommend standards for continuous improvement, driving excellence in our IT operations.
**Requirements**
Bachelor degree in Systems or Technology (preferred)
Minimum 4-5 years of IT experience
English: Advanced
**Preferred Qualifications**
ITIL, MCSA, or comparable certification desirable
Project management experience leading small/medium scale projects
Working knowledge of IT Infrastructure (network, servers, storage, phone systems)
Customer Service experience
Use of ticketing system and meeting Service Level Agreements
Desirable Knowledge: Service Now, Cloud, Data, Security, Agile & DevOps, AI, Automation
**Work Environment**
Critical contact for infrastructure outages that cause negative business impact
Work environment ranges from office to manufacturing floor situations
May be contacted after hours for emergencies
Must be able to work well under pressure
Travel - 10-25%
We are committed to ensuring equal employment opportunities for job applicants and employees.
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