Services Performance Analyst
hace 4 semanas
The Workplace Options team is seeking a skilled Services Performance Analyst to join our team in Monterrey, Mexico. This is a full-time, hybrid role that requires the ability to work effectively in a deadline-driven environment, particularly at the beginning of each month.
The Services Performance Analyst will be responsible for identifying key metrics that support recommendations for various business aspects, as well as managing and administering the monthly invoicing and billing process for services provided by our network of providers and partners. This role also involves delivering monthly invoicing cycles, producing expense reports, and working closely with senior teams to manage partner and network provider expenses.
In addition to these responsibilities, the Services Performance Analyst will work with departments to identify and resolve areas for efficiency enhancement, conduct market research on competitor pricing trends, and support decision-making and management of WPO services. This role also requires the ability to communicate data effectively and produce monthly reports on performance, resource planning, utilization, SLAs, and ad hoc reports.
We offer a comprehensive benefits package, including paid time off, a Christmas bonus, vacation bonus, savings fund, meal vouchers, medical insurance, life insurance, vision insurance, dental insurance, funeral expenses insurance, flexible schedule, clinical supervision, and 24/7 support for risk calls.
At Workplace Options, we are committed to building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring.
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