Service Support Associate
hace 1 semana
With general direction, the primary liaison between customers, Premier Service Providers, Regional Machining Center site management and Final Control product engineers will act as the Service Support Associate.
**Key Responsibilities:**
**Operational Support & Coordination:**
- Execute emergency parts order execution and entry, including price review, delivery, release and work scope/planning activities.
- Work closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates.
- Ensure all processes from quote, purchase and final documentation are accurately captured for future reference.
- Perform basic inventory transactions, including physical inventory processing, as instructed.
**Supply Chain Activity:**
- Transact basic buying and planning responsibilities using AXIOM and Oracle systems.
- Enter purchase orders, handle transactional discussions to/with suppliers.
- Understand MSDS guidelines and practices and apply them to customer orders and requests as executed.
- Complete import and export compliance administrative paperwork.
**Customer Service:**
- Facilitate technical question and answers between customers, valve technicians, Emerson engineering resources and other stakeholders.
**Requirements:**
Basic education diploma required, Associate's degree or higher preferred, in relevant field.
Minimum of 2 years relevant, industry related work experience or an equivalent combination of education and experience.
**Preferred Qualifications:**
Understanding or work experience with Fisher and Final Control products.
Strong (English) communication skills, both oral and written.
Ability to prioritize competing demands, work in a fast-paced and dynamic environment.
Self-driven, proactive, dependable, and accountable.
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