Service Support Associate

hace 1 semana


Xico, México Emerson A tiempo completo

With general direction, the primary liaison between customers, Premier Service Providers, Regional Machining Center site management and Final Control product engineers will act as the Service Support Associate.

**Key Responsibilities:**

**Operational Support & Coordination:**

- Execute emergency parts order execution and entry, including price review, delivery, release and work scope/planning activities.

- Work closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates.

- Ensure all processes from quote, purchase and final documentation are accurately captured for future reference.

- Perform basic inventory transactions, including physical inventory processing, as instructed.

**Supply Chain Activity:**

- Transact basic buying and planning responsibilities using AXIOM and Oracle systems.

- Enter purchase orders, handle transactional discussions to/with suppliers.

- Understand MSDS guidelines and practices and apply them to customer orders and requests as executed.

- Complete import and export compliance administrative paperwork.

**Customer Service:**

- Facilitate technical question and answers between customers, valve technicians, Emerson engineering resources and other stakeholders.

**Requirements:**

Basic education diploma required, Associate's degree or higher preferred, in relevant field.

Minimum of 2 years relevant, industry related work experience or an equivalent combination of education and experience.

**Preferred Qualifications:**

Understanding or work experience with Fisher and Final Control products.

Strong (English) communication skills, both oral and written.

Ability to prioritize competing demands, work in a fast-paced and dynamic environment.

Self-driven, proactive, dependable, and accountable.


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