Customer Support Associate

hace 4 semanas


Xico, México Jobs For Humanity A tiempo completo

**Company Overview**

At Jobs for Humanity, we're committed to building an inclusive and just employment ecosystem. That's why we're partnering with Nielsen to create a platform that values diversity and promotes career growth.

**Job Summary**

We're seeking a highly skilled Customer Support Associate to join our team. As a key member of our global support team, you'll be responsible for providing world-class support to our clients.

**Key Responsibilities**

  • Provide exceptional support to clients through various channels, including phone, email, and chat.
  • Utilize tools like Salesforce to log tickets and manage the support process.
  • Troubleshoot complex issues and escalate to internal stakeholders as needed.
  • Stay up-to-date on industry trends and technological advancements to provide the best possible support.

**Requirements**

  • Bilingual: Fluent in both English and Spanish.
  • High school diploma or equivalent; some college education is a plus.
  • Proven experience in a customer service or support role.
  • Strong analytical and problem-solving skills.

**About Nielsen**

We're a global leader in measurement and data analytics, and we're committed to creating a workplace that values diversity and promotes career growth.



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