Senior Technology Consultant

hace 3 días

Ciudad de México, Ciudad de México ServiceNow A tiempo completo
Technical Consultant - Impact - ALL LEVELS
  • Full-time
  • Employee Type: Regular
  • Region: LATAM - Latin America
  • Work Persona: Flexible

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

Be a core part of a new team we are building in Costa Rica.The role of theTechnology Consultant is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

  • Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely
  • Prepare all client-facing and internal deliverables that are technology-related
  • Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members
  • Guide development of new offerings for our technical accelerator portfolio
  • Engage with customers' requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations
  • Demonstrate the product, both standard and tailored to customer needs
  • Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.)
  • Develop and maintain strong working relationships with other teams
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Mentor resources and peer review development work

To be successful in this role you have:

  • Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
  • Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies
  • Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products
  • Experience working with Agile methodologies
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
  • Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders.
    • (Fluency in Portuguese is a plus).
  • Has ServiceNow certifications and is prepared to study for, obtain and maintain more.
  • Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories.
  • Loves to win as a team and work efficiently in a collaborative environment.
  • A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
  • Have a hungry and humble mindset; and proactively seek help when challenges arise.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (emailprotected) for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

  • ERP Assurance Senior Consultant

    hace 1 semana

    Ciudad de México, Ciudad de México SENIOR SPIRIT OF ROSELLE PARK A tiempo completo

    Senior ERP Assurance ConsultantThe Senior ERP Assurance Consultant plays a critical role in leading a global team of IT assurance experts who design and assess the efficiency of IT Application Controls across the company's IT landscape. This position is exposed to senior stakeholders at all levels, both internal and external.About the RoleCo-design, improve,...

  • Senior Application Consultant

    hace 2 semanas

    Ciudad de México, Ciudad de México Capgemini A tiempo completo

    Job Title: Senior Application ConsultantJob Summary:We are seeking a highly skilled Senior Application Consultant to join our team at Capgemini. As a Senior Application Consultant, you will be responsible for leading the analysis, design, and development of technology-based solutions for our clients.Key Responsibilities:Lead the analysis, design, and...

  • Senior Integration Consultant

    hace 2 semanas

    Ciudad de México, Ciudad de México Capgemini A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Integration Consultant to join our team at Capgemini. As a Senior Integration Consultant, you will be responsible for designing, implementing, and integrating SAP Cloud Platform Integration solutions for our clients.Key ResponsibilitiesDesign and implement SAP Cloud Platform Integration solutions for...

  • Geoscience Consultant

    hace 1 semana

    Ciudad de México, Ciudad de México Aspen Technology A tiempo completo

    About the RoleAs a Geoscience Service Consultant at AspenTech, you will play a key role in providing formation evaluation services to Oil & Gas client companies. Your expertise will help them achieve and enhance their subsurface objectives using state-of-the-art petrophysical, rock physics, geomechanical, and other formation evaluation methods.Key...

  • Senior Consultant

    hace 4 días

    Ciudad de México, Ciudad de México Siemens, S.A. de C.V. A tiempo completo

    Unlock Your Potential as a Senior ConsultantWe are seeking a highly skilled Senior Consultant to join our Power Technologies International team at Siemens Grid Software. As a Senior Consultant, you will provide expert advice to utilities, investors, project developers, and other clients in the power industry and end-use energy sectors.Your Key...

  • Senior Software Consultant

    hace 3 días

    Ciudad de México, Ciudad de México Allstate Insurance Company A tiempo completo

    At Allstate Insurance Company, we're driven by innovation and a passion for delivering exceptional customer experiences. As a Senior Software Consultant, you'll play a key role in shaping our software products and ensuring they meet the evolving needs of our customers.Key ResponsibilitiesDesign and implement continuous integration, delivery, and deployment...

  • Senior Technical Consultant

    hace 1 semana

    Ciudad de México, Ciudad de México ServiceNow A tiempo completo

    Job Title: Senior Technical ConsultantWe are seeking a highly skilled Senior Technical Consultant to join our team at ServiceNow. As a key member of our consulting team, you will be responsible for delivering industry best practices around Customer Service, Field Service, Knowledge, and Contact Center processes across functional silos, geographic and...

  • Senior Commercial Technical Consultant

    hace 2 semanas

    Ciudad de México, Ciudad de México Avantor A tiempo completo

    The OpportunityAvantor is seeking a dedicated and experienced Senior Commercial Technical Consultant to join our team. As a key member of our Commercial (Sales, Pricing, Billing and CRM) application development and support team, you will be responsible for designing and developing system components, implementing technology standards, and providing hands-on...

  • Senior Application Consultant

    hace 2 semanas

    Ciudad de México, Ciudad de México Capgemini A tiempo completo

    About the Role:We are seeking a highly skilled Senior Application Consultant to join our team at Capgemini. As a Senior Application Consultant, you will be responsible for leading complex SAP projects in the automotive industry, with a focus on plant and industrial asset maintenance management.Key Responsibilities:Elaboration of functional specifications,...

  • Senior Technical Account Manager

    hace 2 días

    Ciudad de México, Ciudad de México Information Technology Senior Management Forum A tiempo completo

    Nasdaq is seeking a Senior Technical Account Manager to join our distributed team. This role will be based in Vilnius, providing dedicated support to Nasdaq Market Technology Customers.This Senior Technical Account Manager will be essential for technical delivery of our services. As a member of a thriving team, you will manage technical projects, risks,...

  • Senior Technical Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México Information Technology Senior Management Forum A tiempo completo

    Job Title: Senior Technical Account ManagerNasdaq is seeking a highly skilled Senior Technical Account Manager to join our team. As a key member of our distributed team, you will be responsible for providing dedicated support to Nasdaq Market Technology Customers.Key Responsibilities:Responsible for overall technical support services towards the client...

  • ERP Assurance Senior Consultant

    hace 2 días

    Ciudad de México, Ciudad de México SENIOR SPIRIT OF ROSELLE PARK A tiempo completo

    The Senior Consultant ERP Assurance plays a key role in designing and assessing the efficiency of IT Application Controls across the company's IT landscape. This role is exposed to senior stakeholders at all levels, both internal and external.About the RoleKey responsibilities:Co-design, improve and drive the efficiency and effectiveness of Novartis IT...

  • Senior Technical Consultant

    hace 5 días

    Ciudad de México, Ciudad de México ServiceNow A tiempo completo

    Job Title: Senior Technical ConsultantWe are seeking a highly skilled Senior Technical Consultant to join our team at ServiceNow. As a key member of our consulting team, you will be responsible for delivering industry best practices around Customer Service, Field Service, Knowledge, and Contact Center processes.Key Responsibilities:Lead all technical aspects...

  • Senior People Consultant

    hace 3 días

    Ciudad de México, Ciudad de México Aon A tiempo completo

    Senior People ConsultantAt Aon, we're looking for a skilled Senior People Consultant to join our team. As a Senior People Consultant, you'll play a key role in shaping decisions that impact our organization and help us achieve our goals.Key ResponsibilitiesAssist leaders and colleagues on license management and wellbeing issues.Follow-up on internal...

  • Senior Telecommunication Consultant

    hace 11 horas

    Ciudad de México, Ciudad de México Oracle A tiempo completo

    Oracle is seeking a highly skilled Senior Telecommunication Consultant to join our team.Key Responsibilities:Provide technical expertise in 4G/5G technologies and microservices architecture.Collaborate with application teams to implement Oracle products and technology.Develop and maintain technical solutions to meet customer specifications.Requirements:BS in...

  • ServiceNow Senior Technical Consultant

    hace 1 semana

    Ciudad de México, Ciudad de México Servicenow A tiempo completo

    Job Title: Senior Technical Consultant - ServiceNowAt ServiceNow, we're on a mission to make the world work better for everyone. As a Senior Technical Consultant, you'll play a critical role in helping our customers achieve their goals by configuring the ServiceNow Platform in Technology Workflows based on leading practices.Key Responsibilities:Lead...

  • SAP Technology Specialist Consultant

    hace 1 mes

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled SAP Technology Specialist Consultant to join our IT System Management and Operations team. As a Solution Owner, you will be responsible for delivering technical end-to-end operations of SAP internal solutions and system landscapes, as well as integrating with SaaS and PaaS solutions throughout the service...

  • Director of Marketing Technology and Automation

    hace 5 días

    Ciudad de México, Ciudad de México Information Technology Senior Management Forum A tiempo completo

    Marketing Technology and Automation DirectorNasdaq is seeking a seasoned Marketing Technology and Automation Director to lead our global digital marketing team. This is an exciting opportunity to spearhead our marketing automation and personalization strategy, transforming how we integrate and leverage marketing systems to optimize client and prospect...

  • Director of Marketing Technology and Automation

    hace 1 semana

    Ciudad de México, Ciudad de México Information Technology Senior Management Forum A tiempo completo

    Job Title: Director of Marketing Technology and AutomationNasdaq is seeking an experienced Director of Marketing Technology and Automation to lead our global digital marketing team. This is an exciting opportunity to spearhead our marketing automation and personalization strategy, transforming how we integrate and leverage marketing systems to optimize...

  • Senior Telecommunication Consultant

    hace 1 semana

    Ciudad de México, Ciudad de México Oracle A tiempo completo

    Job DescriptionOracle is seeking a highly skilled Senior Telecommunication Consultant to join our team.Key ResponsibilitiesAnalyze situations and data to provide quality work products and deliver functional and technical solutions on applications and technology installations.Implement Oracle products and technology in various industries to meet customer...