IT Service Specialist

hace 2 meses


Naucalpan de Juárez, México HITACHI ENERGY MEXICO, S.A. DE C.V. A tiempo completo

Job Summary

We are seeking a skilled IT Service Specialist to join our team at HITACHI ENERGY MEXICO, S.A. DE C.V. in Reynosa, Mexico. As an IT Service Specialist, you will be responsible for providing on-site technical support to our IT users, ensuring the smooth operation of our IT systems and equipment.

Your Responsibilities

  • Diagnose and resolve IT-related issues efficiently and effectively.
  • Ensure that computers are delivered in a 'ready-to-use' condition for IT users.
  • Provide ad-hoc training to users on common IT issues and guide them through self-service tools.
  • Manage the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
  • Conduct regular inventory checks for relevant hardware.
  • Coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.
  • Handle warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
  • Identify and report potential risks that could impact the quality of OSS services.
  • Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
  • Host and assist third-party technicians.
  • Perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
  • Adhere to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
  • Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
  • Recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable).
  • Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable).
  • Responsible for the setup and deployment of hardware of various types of software. (when applicable)

Your Background

  • The work is 100% in person at our unit in Reynosa, Mexico.
  • Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
  • Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
  • Proactive and solution-oriented mind-set.
  • Demonstrates an ability to work independently and is self-driven.

Tools and Methodologies

  • Service Now
  • MS Office 365
  • Windows
  • iOS
  • Asset Management Tools.
  • Lean 6 Sigma
  • ITIL

Language

English (en-US)



  • Naucalpan de Juárez, México HITACHI ENERGY MEXICO, S.A. DE C.V. A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Service Specialist to join our team at HITACHI ENERGY MEXICO, S.A. DE C.V. in Reynosa, Mexico. As an IT Service Specialist, you will be responsible for providing on-site technical support to our IT users, ensuring the smooth operation of our IT infrastructure, and resolving technical issues in a timely and...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Control Specialist to join our team at Nuvit Service. As an IT Control Specialist, you will play a critical role in ensuring the effectiveness of our internal controls and risk management processes.Key ResponsibilitiesExecute testing and monitoring activities to identify and mitigate risks to our business.Develop...

  • IT Control Specialist

    hace 4 semanas


    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Control Specialist to join our team at Nuvit Service. As an IT Control Specialist, you will play a critical role in ensuring the effectiveness of our internal controls and risk management processes.Key ResponsibilitiesExecute testing and monitoring activities to identify and mitigate risks to our business.Develop...

  • IT Service Specialist

    hace 2 días


    Ciudad de México, Ciudad de México Quattris Global A tiempo completo

    At Quattris Global, we are seeking a skilled IT Service Specialist to install and maintain our IT hardware devices.Key Responsibilities:Installation of hardware devicesTroubleshoot and resolve technical issuesRack and stack equipmentJob Types: Part-time, Temporary, Internship, Contract, CommissionPay: $460.00 - $695.00 per hourApplication Questions:Do you...

  • IT Support Specialist

    hace 3 semanas


    Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Sybex Support Services Llc. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and collaborating with other IT teams to ensure seamless service delivery.Key ResponsibilitiesProvide...

  • IT Control Specialist

    hace 3 semanas


    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Control Specialist to join our team at Nuvit Service. The successful candidate will be responsible for executing testing and monitoring activities to ensure the effectiveness of internal controls within Technology and Operations.Key ResponsibilitiesExecute testing and monitoring activities to identify control...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job SummaryAt Nuvit Service, we are seeking an experienced IT Risk Management Specialist to join our team. The successful candidate will work closely with our IT department to identify and mitigate potential risks to our organization's information security.Key Responsibilities* Conduct risk assessments and develop strategies to minimize threats to our...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    IT Service Delivery Manager ========================= At Nuvit Service, we are seeking a highly skilled IT Service Delivery Manager to lead our service delivery teams. The successful candidate will be responsible for ensuring seamless delivery of services to our clients, managing project teams, and rectifying reliability issues. **Key...


  • Naucalpan de Juárez, México HITACHI ENERGY MEXICO, S.A. DE C.V. A tiempo completo

    Position Overview We are seeking a dedicated professional to join our team as an On-Site Service Specialist. This role is crucial in ensuring the smooth operation of IT services and support within our organization. Key Responsibilities: Effectively diagnose and resolve IT-related challenges to maintain operational efficiency. Ensure that all...

  • IT Security Specialist

    hace 1 semana


    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Nuvit Service Job Description:Job Title: IT Risk ManagementAbout Us: At Nuvit Service, we are committed to providing exceptional IT services to our clients. Our team of experts works closely with our clients to identify and mitigate potential risks to their information systems.Job Summary:We are seeking an experienced IT Risk Management professional to join...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Title: IT Service Delivery ManagerAbout the Role:We are seeking an experienced IT Service Delivery Manager to join our team at Nuvit Service. As a key member of our organization, you will be responsible for ensuring seamless service delivery to our clients.Key Responsibilities:Lead project teams to deliver services that meet client expectationsRectify...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Title: IT Service Delivery ManagerAt Nuvit Service, we are seeking a highly skilled IT Service Delivery Manager to lead our service delivery team. The successful candidate will be responsible for ensuring seamless delivery of services to our clients, managing project teams, and resolving reliability issues.Key Responsibilities:Manage client relationships...


  • Naucalpan de Juárez, México HITACHI ENERGY MEXICO, S.A. DE C.V. A tiempo completo

    Position Overview We are seeking a dedicated On-Site Service Specialist to provide exceptional technical support and ensure optimal functionality of IT systems. This role is crucial in maintaining a seamless operational environment for our users. Key Responsibilities: Effectively diagnose and resolve a variety of IT-related challenges. Ensure that...


  • Naucalpan de Juárez, México Zurich Insurance Company A tiempo completo

    Zurich Insurance Company is seeking a skilled IT Controls Testing Specialist to join our team.About the Role:The IT Controls Testing Specialist will be responsible for providing independent and objective assessments of the design and operating effectiveness of control environments, in accordance with Zurich's ICIF Framework. The successful candidate will...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Title: IT Service Delivery ManagerAbout the Role:We are seeking an experienced IT Service Delivery Manager to join our team at Nuvit Service. As a key member of our organization, you will be responsible for ensuring the seamless delivery of services to our clients.Key Responsibilities:Lead project teams to deliver value-add services to customersManage...

  • IT Support Specialist

    hace 2 semanas


    Ecatepec de Morelos, México American Standard A tiempo completo

    **Job Overview**At American Standard, we are seeking a highly skilled IT Support Specialist to join our IT / Digital Service Desk team. As an IT Support Specialist, you will be responsible for providing exceptional support to end-users, troubleshooting and resolving IT-related issues, and collaborating with cross-functional teams to address complex...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Title: IT Risk ManagementAbout the Role:Nuvit Service is seeking an experienced IT Risk Management professional to join our team. As an IT Risk Manager, you will play a critical role in identifying and mitigating risks that could impact our organization's information security.Key Responsibilities:Conduct risk assessments and develop strategies to...


  • Naucalpan de Juárez, México HITACHI ENERGY MEXICO, S.A. DE C.V. A tiempo completo

    Position Overview We are seeking a dedicated On-Site IT Support Specialist to join our team at HITACHI ENERGY MEXICO, S.A. DE C.V. This role is essential in ensuring the smooth operation of IT services within our facility. Key Responsibilities: Effectively diagnose and resolve various IT-related challenges. Ensure that all computing devices are...

  • IT Control Specialist

    hace 1 semana


    Naucalpan de Juárez, México Zurich Insurance Company A tiempo completo

    Zurich Insurance Company is currently seeking a highly skilled IT Control Specialist to join its team.The role is responsible for providing an independent and objective assessment of the design and operating effectiveness of control environments in accordance with the Zurich ICIF Framework. This includes focusing on the company's Information Technology...


  • Naucalpan de Juárez, México Zurich Insurance Company A tiempo completo

    Zurich Insurance Company is seeking a skilled IT Controls Testing Specialist to join our team.About the Role:The IT Controls Testing Specialist will be responsible for providing independent and objective assessments of the design and operating effectiveness of control environments, in accordance with Zurich's ICIF Framework. The successful candidate will...