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Senior IT Specialist for Cloud Operations
hace 2 meses
Transforming Business with SAP
We're seeking a skilled IT Operations Expert to join our team at SAP. As a key member of our cloud operations team, you'll play a crucial role in ensuring the smooth delivery of our cloud services.
Key Responsibilities:
- Ensure day-to-day quality service delivery and achieve ambitious service KPIs and SLAs.
- Provide expert support for all Linux OS/Windows and Infra customer issues.
- Participate in major incident handling and troubleshooting service request failures.
- Take proactive steps to avoid escalations and drive initiatives to improve operations.
- Conduct root cause analysis for service request failures and performance issues.
- Coordinate work between various teams within and outside Enterprise Cloud Service units.
- Bring in continuous improvement initiatives to address customer pain points.
- Streamline standard operating procedures by focusing on automation enhancements.
- Provide proactive operation services for customers.
Requirements:
- Strong experience in the administration of cloud platforms based on Linux operating systems in Azure, AWS, and Google Cloud.
- Practical experience with OS operation, upgrades, and security patching.
- Networking experience with TCP/IP, IP routing, NAT, and firewalls.
- Experience with network services like DNS and LDAP.
- Good understanding of IT security and OS hardening.
- Experience in script programming (e.g., Shell, Perl, Python) and server automation tools (e.g., Ansible, CHEF).
- Experience in problem management and root cause analysis methodologies.
What We Offer:
- 8+ years of related professional experience.
- Bachelor's degree or higher in Computer Science, Engineering, or Information Technologies Management.
- Cloud knowledge and experience of working in Public Cloud Domains.
- Capacity to continuously acquire new knowledge in an independent and proactive way.
- Very good communication and networking skills.
- Strong customer service focus and very good English language skills.
- Flexibility to work on weekends and off-hours as required.
Join Our Inclusive Team:
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities.
