Senior IT Operations Manager
hace 7 días
Join SAP's Global Cloud Infrastructure and Delivery Team
We are seeking a highly skilled Senior Problem Manager to join our team at SAP. As a Senior Problem Manager, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and processes.
Key Responsibilities:
- Lead problem management calls with operations, service delivery management, technical experts, and suppliers
- Conduct root cause analysis and identify technical root causes
- Request official root cause statements from suppliers
- Obtain customer business impact, responsibility, and final downtime from service delivery management
- Conduct quality assurance of RCA documents and provide feedback
- Identify improvements in processes, people, governance, and platforms
- Ensure sustainable solutions with committed responsible persons and due dates are recorded
- Coach, mentor, and train Problem Coordinators
- Provide regular status updates on progress
- Request reproduction of incident situations from suppliers to identify technical root causes
- Responsible for overall incident reporting and KPI calculation
Requirements:
- University degree or equivalent
- 5+ years' experience in IT environment and processes
- Detailed knowledge of ITIL, especially Service Operation's INM, PRM, CHM
- Fluent English, both oral and written
- First experience in large, complex, and international projects
- Strong analytical skills, pro-customer orientation, and excellent management skills
About SAP:
SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and 100,000 employees worldwide, driven by a purpose to help the world run better and improve people's lives.
Why Join SAP?
We offer a highly collaborative team environment, a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. We are committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for everyone.
EOE AA M/F/Vet/Disability:
SAP is an equal opportunity employer and is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
-
Senior Problem Manager
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob Title: Senior Problem ManagerWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and...
-
Senior Problem Manager
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and processes.Key...
-
IT Operations Manager
hace 4 semanas
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoJob SummaryWe are seeking a highly skilled IT Operations Manager to join our team at Johnson Controls. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our timekeeping systems and applications.Key ResponsibilitiesOperational SupportProvide daily operational support to ensure the availability, performance, and...
-
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoIT Architecture Senior Specialist/Expert for IT Operations OCCSAP is a company that enables individuals to bring out their best. Our culture is built on collaboration and a shared passion to help the world run better. We focus on building the foundation for tomorrow and creating a workplace that values differences, flexibility, and a purpose-driven...
-
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoSenior IT Architect for IT Operations - De-Escalation ExpertSAP is a global leader in enterprise software and software-related services. We enable our customers to run better. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace...
-
Senior IT Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México Sap A tiempo completoAbout the RoleWe are seeking an experienced IT professional to join our Enhanced Operations Service team at SAP. As a Senior IT Specialist - Cloud Operations, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define,...
-
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoAbout the RoleWe are seeking an IT Architecture Senior Specialist/Expert to join our IT Operations team in a challenging environment with many exciting topics. As a key member of our team, you will work closely with stakeholders to drive de-escalations during major incidents and serve as the single-point-of-contact for all stakeholders during major...
-
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled IT Architecture Senior Specialist/Expert to join our IT Operations team at SAP. As a key member of our team, you will play a critical role in ensuring the smooth operation of our mission-critical SAP systems and applications.Key ResponsibilitiesDesign and implement robust IT architectures to support business...
-
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoJob SummaryWe are seeking an experienced IT Architecture Senior Specialist/Expert to join our IT Operations team at SAP SE. As a key member of our team, you will be responsible for managing, supporting, and driving de-escalations during major incidents, serving as the single-point-of-contact for all stakeholders, and communicating with senior management on...
-
IT Operations Manager
hace 2 semanas
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoJob SummaryWe are seeking a highly skilled IT Operations Lead to join our team at Johnson Controls. As a key member of our IT department, you will be responsible for ensuring the availability, performance, and reliability of our applications.Key ResponsibilitiesManage system configurations, including Pay Codes, Pay Rules, Work Rules, Holiday Credits, and...
-
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking an experienced IT Architecture Senior Specialist/Expert to join our IT Operations team in the OCC. As a key member of our team, you will be responsible for providing technical expertise and leadership in the design, implementation, and operation of our IT systems.Key ResponsibilitiesProvide technical guidance and support for the...
-
IT Operations Manager
hace 3 días
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoJob DescriptionJob SummaryWe are seeking a highly skilled IT Operations Lead to join our team at Johnson Controls. The successful candidate will be responsible for ensuring the availability, performance, and reliability of our applications.Key ResponsibilitiesManage system configurations, including Pay Codes, Pay Rules, Work Rules, Holiday Credits, and...
-
Senior IT Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México Sap A tiempo completoTransforming Business with SAPSAP is a leading enterprise software company that enables businesses to run better. Our company culture is built on collaboration, innovation, and a shared passion to help businesses succeed. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual...
-
Senior Problem Manager
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoJob Title: Senior Problem ManagerAt SAP, we're committed to empowering our employees to bring out their best. Our company culture is built on collaboration, innovation, and a shared passion for making a positive impact. We're dedicated to creating a workplace that values diversity, flexibility, and a customer-centric approach.As a Senior Problem Manager...
-
IT Architecture Senior Specialist
hace 5 días
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking an experienced IT Architecture Senior Specialist to join our team at SAP. As a key member of our organization, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.Key ResponsibilitiesProvide technical leadership and expertise in IT architecture, ensuring alignment with business...
-
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout UsSAP is a global leader in enterprise software and software-related services. Our company culture is focused on collaboration and a shared passion to help the world run better.We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoAbout the RoleSAP is seeking an experienced IT Architecture Senior Specialist/Expert to join our IT Operations team. As a key member of our team, you will be responsible for managing, supporting, and driving de-escalations during major incidents. You will serve as the single-point-of-contact for all stakeholders during major incidents and drive/moderate...
-
Senior Problem Manager
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completo{"Job SummaryWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and processes. Key...
-
Legal Operations Manager
hace 1 semana
San Pedro Garza García, Nuevo León, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoJob Title: Legal Support ManagerThe Legal Support Manager plays a critical role in ensuring the smooth operation of legal activities within the organization. This position requires a high level of expertise in legal operations, technology, budgeting, risk management, and litigation.Key Responsibilities:Provide strategic guidance on legal support activities,...
-
Senior Problem Manager
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and processes.Key...