Senior IT Operations Manager

hace 4 semanas


San Pedro Garza García, Nuevo León, México SAP A tiempo completo

Transforming IT Operations with SAP

We are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a crucial role in the management and coordination of root cause analysis for major incidents, defining measures to improve IT operations and processes, and leading problem management initiatives to prevent incidents.

Key Responsibilities:

  • Assist in the management and coordination of root cause analysis for major incidents
  • Define measures to improve IT operations and processes
  • Lead problem management initiatives to prevent incidents
  • Collaborate with operations, service delivery management, technical experts, and suppliers to structure and steer problem management calls
  • Conduct quality assurance of RCA documents and provide corresponding feedback
  • Identify improvements regarding processes, people, governance, and platforms
  • Coach, mentor, and train Problem Coordinators
  • Provide regular status updates on progress

Requirements:

  • University degree (or equivalent)
  • 5+ years' experience within the IT environment and processes
  • Detailed knowledge about ITIL, especially Service Operation's INM, PRM, CHM
  • Fluent English, both oral and written
  • First experience in large, complex, and international projects
  • Very good practical skills of project management methods
  • ICT-Operations-Know-How (previous experience in technical positions)
  • Practical knowledge of Quality Management and Problem Management
  • Experience of organizing and leading teleconferences and meetings
  • Very strong analytical skills, pro-customer orientation on a high-level
  • Excellent management, problem-solving, communication, interpersonal, and organizational skills
  • Excellent judgment, tact, and decision-making ability
  • Excellent ability to work effectively with clients and other senior to top management personnel
  • High degree of initiative, responsibility, reliability, and proactive action

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.



  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior IT Operations Manager to join our team at SAP. As a Senior IT Operations Manager, you will be responsible for managing and coordinating the root causes analysis of major incidents and defining measures to improve IT operations and processes.Key ResponsibilitiesAssist with the management and coordination of...


  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    Job SummarySAP SE is seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization. As a key member of our team, you will be responsible for managing and coordinating the root cause analysis of major incidents and defining measures to improve IT operations and processes.Key ResponsibilitiesAssist with the...


  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    Job SummarySAP is seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization. As a key member of our team, you will be responsible for managing and coordinating the root cause analysis of major incidents and defining measures to improve IT operations and processes.Key ResponsibilitiesAssist with the...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Helping the World Run BetterSAP is a leading company that enables organizations to run better by providing innovative solutions. As a Senior Problem Manager within the Global Cloud Infrastructure and Delivery organization, you will play a crucial role in assisting with the management and coordination of root cause analysis of major incidents and defining...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job DescriptionAt SAP, we're committed to empowering our employees to bring out their best. Our company culture is built on collaboration, a shared passion for innovation, and a focus on making a positive impact. We offer a highly collaborative, caring team environment with a strong emphasis on learning and development, recognition for individual...

  • Senior Problem Manager

    hace 4 semanas


    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job Title: Senior Problem ManagerAbout the Role:We are seeking a highly skilled Senior Problem Manager to join our team at SAP. As a Senior Problem Manager, you will be responsible for managing and coordinating the root cause analysis of major incidents and defining measures to improve IT operations and processes.Key Responsibilities:Assist with the...


  • San Pedro Garza García, Nuevo León, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Explore the role of a Senior Legal Operations Manager at Citi, where you will be responsible for providing strategic leadership and direction to legal operations teams. This position requires strong business acumen, technical skills, and excellent communication abilities.About the JobThe successful candidate will have 5-8 years of experience in legal...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    SAP is a leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. Our company has two hundred million users and over one hundred thousand employees worldwide, working together in a highly collaborative team ethic with a strong focus on personal development.We are...


  • San Pedro Garza García, Nuevo León, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Citi, a leading global bank, is seeking a Senior Legal Operations Manager to join our team. As a key member of the legal operations department, you will be responsible for overseeing the day-to-day activities of the team and ensuring the smooth operation of our legal functions.About the RoleWe are looking for an experienced professional with a strong...

  • IT Operations Manager

    hace 3 semanas


    San Pedro Garza García, Nuevo León, México John Deere A tiempo completo

    At John Deere, we're on a mission to feed, clothe, and power a rapidly growing world. Our Digital Workspace Experience team plays a critical role in ensuring our employees have the tools they need to succeed. As an IT Operations Manager in this team, you'll be responsible for identifying global opportunities to standardize and optimize user experience,...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Job DescriptionSAP is a leading provider of enterprise resource planning (ERP) software and related services. Our mission is to help organizations work together more efficiently and use business insight more effectively.Job SummaryWe are seeking a highly skilled Procurement Operations Manager to join our team. The successful candidate will be responsible for...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Job OverviewWe are seeking a highly skilled Global Procurement Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing and managing the support operations in the Technical Support (TS) – Procurement team.ResponsibilitiesOur ideal candidate will have 7+ years' professional experience in customer...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    About the RoleWe are seeking an experienced Cloud Operations Manager to lead our incident response efforts. In this critical role, you will be responsible for managing major incidents and ensuring minimal downtime for our customers.Responsibilities:Manage complex and highly situational cases to restore broken or degraded services in minimum timeMaintain...

  • Senior Problem Manager

    hace 4 semanas


    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    We help the world run betterAt SAP, we strive to create a workplace that values collaboration, flexibility, and a shared passion for innovation. Our company culture is focused on building a foundation for tomorrow, and we offer a highly collaborative team environment with opportunities for learning and development.As a Senior Problem Manager within the...


  • San Pedro Garza García, Nuevo León, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    About the RoleThe Senior Legal Operations Manager will be responsible for providing leadership and direction to a team of legal professionals in Latin America. The ideal candidate will have prior experience in legal operations, legal environment, or consulting environment and possess excellent interpersonal and project management...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    About the RoleWe are seeking a highly skilled IT Architecture Senior Specialist/Expert to join our international team. As a key member of our technical leadership, you will be responsible for managing and driving de-escalations during major incidents.Main Responsibilities:Serve as the single-point-of-contact for all stakeholders during major...

  • IT Operations Specialist

    hace 3 semanas


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Job SummaryThe IT Operations Lead – Time role at Johnson Controls is responsible for ensuring the availability, performance, and reliability of our timekeeping applications. This position requires a strong understanding of timekeeping systems, including Kronos Workforce Central and UKG Dimensions, as well as experience in Prevailing Wage applications, HR,...


  • San Pedro Garza García, Nuevo León, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Summary:The Legal Support Manager provides strategic leadership and direction to the legal operations team, ensuring the effective management of legal support activities related to legal operations, technology, budget/expenses, risk/controls, litigation/discovery/settlements or administration. The ideal candidate will have a proven track record of...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    We are seeking a seasoned IT professional to join our Enterprise Cloud Services team as an IT Technology Services Senior Specialist. This role is responsible for ensuring the 24/7 availability of SAP systems running in SAP ECS.Troubleshoot and resolve alerts and incidents, serving as an escalation point for productive issues. Collaborate with...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    **Job Summary**We are seeking a highly skilled Senior Cloud Storage Operations Engineer to join our Global Cloud Infrastructure and Delivery team at SAP. This is a challenging role that requires expertise in cloud storage operations, infrastructure management, and DevOps practices.**Estimated Salary: $140,000 - $180,000 per...