Senior IT Operations Manager
hace 4 semanas
Transforming IT Operations with SAP
We are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a crucial role in the management and coordination of root cause analysis for major incidents, defining measures to improve IT operations and processes, and leading problem management initiatives to prevent incidents.
Key Responsibilities:
- Assist in the management and coordination of root cause analysis for major incidents
- Define measures to improve IT operations and processes
- Lead problem management initiatives to prevent incidents
- Collaborate with operations, service delivery management, technical experts, and suppliers to structure and steer problem management calls
- Conduct quality assurance of RCA documents and provide corresponding feedback
- Identify improvements regarding processes, people, governance, and platforms
- Coach, mentor, and train Problem Coordinators
- Provide regular status updates on progress
Requirements:
- University degree (or equivalent)
- 5+ years' experience within the IT environment and processes
- Detailed knowledge about ITIL, especially Service Operation's INM, PRM, CHM
- Fluent English, both oral and written
- First experience in large, complex, and international projects
- Very good practical skills of project management methods
- ICT-Operations-Know-How (previous experience in technical positions)
- Practical knowledge of Quality Management and Problem Management
- Experience of organizing and leading teleconferences and meetings
- Very strong analytical skills, pro-customer orientation on a high-level
- Excellent management, problem-solving, communication, interpersonal, and organizational skills
- Excellent judgment, tact, and decision-making ability
- Excellent ability to work effectively with clients and other senior to top management personnel
- High degree of initiative, responsibility, reliability, and proactive action
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We Win with Inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
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