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Hotel Front Desk Supervisor

hace 2 meses

Nayarit, México Hilton Worldwide, Inc. A tiempo completo

Job Summary

Hilton Worldwide, Inc. is seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team. As a key member of our front office operations, you will be responsible for overseeing the activities managed at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promotion of in-house activities.

Key Responsibilities

  • Supervise front desk operations during assigned shifts to ensure a consistently high standard of service.
  • Ensure that front desk team members have a current knowledge of hotel products, services, pricing, and special promotional offers.
  • Advise front desk team members of any special events or VIP guests in the hotel.
  • Monitor the appearance, standards, and performance of team members, with an emphasis on training and teamwork.
  • Maximize sales revenues through up-selling and marketing programs.
  • Manage guest requests, inquiries, and complaints promptly and completely.
  • Maintain the professional appearance of the front desk, with a focus on hospitality and guest service.

Requirements

  • Front office experience in the hotel, leisure, and/or retail sector.
  • Strong commercial/business awareness and demonstration of sales capabilities.
  • Calm, organized work ethic with the ability to prioritize and meet deadlines.
  • Excellent supervisory, inter-personal, and communication skills.
  • A passion for delivering exceptional levels of guest service.

About Hilton Worldwide, Inc.

Hilton Worldwide, Inc. is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality, and we are committed to creating remarkable hospitality experiences around the world every day.