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IT Operations Manager

hace 2 meses

Tetla de la Solidaridad, México Ericsson A tiempo completo
{"title": "IT Operations Manager", "content": "About this Opportunity

We are seeking an experienced IT Operations Manager to join our team at Ericsson Antennas System in Tlaxcala, Mexico. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our IT services and solutions, adhering to security and compliance standards.

Key Responsibilities
  • IT Infrastructure Operations & User Experience:
    • Responsible for IT Infrastructure Operations (Security, Cost, Stability, Sustainability)
    • Adhere to IT standard Incident, Problem, Change & Configuration ways of working
    • Ensure Local Support delivers employee experience to agreed levels and, if appropriate, perform supplier management & governance
    • Support in change management activities to enable best use of technology. Identify & deliver appropriate local user training
    • Prime driver of IT rollout projects including infrastructure, system updates, upgrades & migrations
    • Support Business Continuity Management (BCM) activities ensuring IT's responsibilities are agreed and delivered
    • Create Local IT budget and manage forecasts and actuals including relevant accruals
    • Where necessary develop and implement best practice guides for the organization
    • Provide the appropriate Monthly Business Report (MBR) to manager
  • IT Security & Compliance:
    • Ensures Group IT Information Security Management System (ISMS) is followed including preserve assets, information security and control structures
    • Ensures regular checks & vulnerability scans on network and data security and managing all security related matters and programs via governance in line with group directives
    • Support security investigations on local assets as directed to remediate issues
    • Ensure risk self-assessments are regularly performed and actions delivered
  • Stakeholder Management:
    • Primary IT contact for Ericsson Antennas System in Tlaxcala, Mexico to stakeholders
    • Proactively work with stakeholders and report on IT activities, costs and manage risks
    • Proactively work with stakeholders to identify and agree on improvements
    • Understand, evaluate and deliver business requirements following the appropriate demand and delivery processes
    • Managing and reporting on allocation of Local IT budget with special focus on due diligence and cost efficiency
    • Where applicable, management of portfolio of local IT services
  • Interfaces:
    • Internal interfaces within IT Include ICT Delivery & Operation Managers within same geographical areas and globally, other organizations and individuals within GFGO EIT.
    • Interfaces within Common Functions: Finance, Real Estate and Facility Management.
    • Interfaces within Ericsson Business: Key Stakeholders from all areas of business.
Requirements
  • Bachelor's degree or equivalent experience in Computer Science or related technical field, or equivalent practical experience.
  • Good solid understanding of IT Financials and value and use of standard IT processes and methodologies i.e. ITIL, PMI, certification is a plus.
  • Subject matter expertise in Cyber Security and Risk Management frameworks validated experience working with the Information Security rules. Related certificates will be a plus.
  • Excellent communication and presentation skills with international and social competence will complete your profile.
  • Proficiency in English, oral and written.
", "lang_code": "en-US"}