Microsoft Dynamics Product Support Engineer

hace 1 mes


Ciudad de México, Ciudad de México Cliecon Solutions, Inc. A tiempo completo

Job Title: Microsoft Dynamics Product Support Engineer

Job Description: As a Product Support Engineer, you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

Key Responsibilities:

  • Ability to take Technical/Functional leadership in one specific product or area of business processes.
  • Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
  • Drive the communication with the customer to ensure the customer has confidence in problem resolution.
  • Define and understand the customer issue by creating adequate reproduction scenarios.
  • Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from the customer on problem resolution.
  • Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue.
  • Collaborate with cross-group peers both proactively and reactively.
  • Produce quality documentation.

Required/Minimum Skills/Qualifications:

  • Minimum 2+ years relevant experience as Technical/Functional Consultant OR Engineer.
  • Engineering or master's degree in computer science/information technology (IT) or equivalent.
  • Relevant product Certifications from Microsoft.
  • Excellent Communication Skills – verbal, listening, and written (including technical writing).
  • Should be willing/flexible to work in shifts and weekends.

Experience & Expertise in one of these areas is Mandatory:

  • MS Dynamics 365 – F&O – Technical Engineer/Consultant: Good knowledge in Dynamics 365 F&O Functionality Overview, Azure cloud services, LCS, SQL Queries, Development Skills (X++, .NET), Customization and Configuration, Data Migration and Power Platform Integration, Security and Role-based Access Control.
  • MS Dynamics 365 – F&O – Finance Functional Engineer/Consultant: Hands-on experience with Finance Modules & Configuration and Customization, Localizations, Compliance and Regulatory Standards.
  • MS Dynamics 365 – SCM Functional Engineer/Consultant: Strong knowledge in Supply Chain Business Processes, Inventory Management, Sales Order Processing, Procurement & Sourcing.
  • MS Dynamics 365 – Retail/Commerce Functional Engineer/Consultant: Hands-on experience in POS Configuration and Customization, Retail Channel Integration.
  • MS Dynamics 365 – CE – Technical Engineer/Consultant: Hands-on experience with Dynamics CRM entities, administration, workflows, configuration, security, reporting/dashboards, migration.
  • MS Dynamics 365 – CE – Functional Engineer/Consultant: Strong experience in Sales, Marketing, Customer Service, Field Service, and Project Operations.
  • MS Dynamics Power Platform Consultant/Engineer: PPAC, Licensing, Canvas Apps, Model Driven Apps, AI builder.

When applying state you found this job on Pangian.com Remote Network.



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