Technical Support Engineer for Microsoft Premier Solutions
hace 1 mes
We are seeking a highly skilled Technical Support Engineer to join our team and provide expert-level support for Microsoft Premier solutions. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and technical expertise to our clients.
Job SummaryThe Technical Support Engineer will work closely with our customers and internal teams to resolve complex technical issues related to Azure Stack HCI, Azure Kubernetes Service, Microsoft Windows Server, and other Azure products. You will be expected to have a strong understanding of these technologies and be able to troubleshoot and resolve issues efficiently.
Key Responsibilities- Provide high-level technical support to clients via telephone, chat, and ticketing system
- Collaborate with internal teams to resolve complex technical issues
- Document all technical inquiries and develop content for knowledge base
- Support key internal initiatives involving pre-release testing, validation, and documentation
- At least 2-3 years of experience in technical support for Windows-based products, including Azure Arc, ARM, and Azure Resource Bridge
- Experience with virtualization platforms such as Hyper-V, VMWare, KVM, AHV, XenServer, etc.
- Strong understanding of snapshotting, replication, High Availability, and Disaster Recovery concepts
- Knowledge or experience of public cloud platforms such as AWS or Azure is a plus
- Excellent verbal and written communication skills
- Competitive salary: $120,000 - $180,000 per year
- Bonus structure based on performance
- Opportunity to work with cutting-edge technology and innovative projects
- Professional development opportunities
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