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Operations Supervisor

hace 2 meses


Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo
{"title": "Operations Supervisor", "content": "Job Summary

We are seeking an experienced Operations Supervisor to join our team at AC Hotel Veracruz. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of service quality.

Key Responsibilities
  • Complete designated cashier and closing reports in the computer system.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
  • Process all guest check-ins by confirming reservations in the computer system, verifying guest identity, requesting payment, assigning rooms, and activating and issuing room keys.
  • Sell rooms/accommodations to guests without reservations based on availability.
  • Ensure rates match market codes and document any exceptions.
  • Ensure checks from outlets (e.g., Health Club, Retail Shop) are scanned and charged to rooms.
Requirements
  • Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees.
  • Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
  • Report accidents, injuries, and unsafe work conditions to management.
  • Complete safety training and certifications.
  • Follow all company policies and procedures.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
About Us

At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are a global hospitality leader, with a portfolio of brands that includes AC Hotels. Our family members are passionate about delivering exceptional guest experiences and are committed to making a positive impact in the communities we serve.

", "lang_code": "en-US"}