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We are seeking a highly skilled and detail-oriented HR Service Center Analyst to join our team at Johnson Controls International. As an HR Service Center Analyst, you will be responsible for providing exceptional support to employees and management on HR-related inquiries and issues.
Key Responsibilities- Provide timely and accurate responses to employee inquiries and issues via phone, email, and in-person.
- Process HR transactions in our HR system (Workday, SNOW) to ensure data accuracy and provide support to employees and former employees.
- Collaborate with HR Business Partners, Tier 2, and Center of Expertise teams to provide HR services support.
- Participate in the creation of knowledge articles to enhance our knowledge base.
- Specialize in standard and non-standard HR policies and practices.
- Provide onboarding and offboarding support.
- Perform overpayment calculations, military or jury duty, and other calculations as needed.
- Advanced English and Portuguese language skills.
- Excellent oral and written communication skills.
- Bachelor's degree in HR, Finance, Business, or related field required.
- Excel skills (pivot tables, macros, etc.).
- High customer service orientation.
- Excellent organizational skills and ability to track and follow up.
- Analytical thinking skills.
- Attention to details.
- Manage multiple priorities simultaneously.
- Excellent planning, organization, and time management skills.
- Ability to understand and successfully develop partnerships with customers and peers.
- Desirable working experience in HR Service Centers, HR operations, or Payroll areas.
- Experience in Human Capital Management systems (Workday, Service Now, Oracle).
