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Field Service Technician

hace 2 meses


Xico, México Philips A tiempo completo

Job Title: Field Service Technician - Health Technology Specialist

About the Role:

We are seeking a highly skilled and motivated Field Service Technician to join our team at Philips. As a Field Service Technician, you will be responsible for providing technical support and maintenance to our customers, ensuring that their HealthTech products and services are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support and troubleshooting to customers, communicating solutions and actions in accordance with regulatory guidelines.
  • Take initiative with medium technical complex support within defined frameworks.
  • Accurately document service records, including diagnostics, resolution, and test procedures, using our Service Management System.
  • Focus on First Time Right, ensuring clear action plans and preparation, with parts (if required), and diagnosis before onsite visits.
  • Actively involved in customer escalations, complaints (safety/non-safety related), or feedback, following agreed processes to ensure accurate information capture.

About You:

To succeed in this role, you will need a customer-first attitude and the following:

  • Bachelor's degree in engineering, electronic systems engineering, mechatronics, instrumentation and control engineering, biomedical, or medical electronics.
  • 2 years of experience in imaging equipment maintenance.
  • Competent in IT/network diagnosis/system connectivity/remote service essential.

What We Offer:

In order to develop your full potential, we will offer you the flexibility, encouragement, and opportunities to keep you inspired and engaged. Working at Philips is more than a job - it's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions.