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Zendesk is a leading customer service software company that empowers businesses to deliver exceptional experiences. We're seeking a skilled Senior Data Analyst to join our Online Business team, driving growth and optimization through data-driven insights.
Key Responsibilities:
- Conduct in-depth analysis of website performance and landing pages to identify key metrics driving user engagement and conversions.
- Develop and implement data-driven strategies to enhance user experience and drive conversions.
- Collaborate with cross-functional teams to leverage data for measuring and proving success.
- Design and develop insightful dashboards to enable teams to monitor key performance indicators (KPIs) and initiatives effectively.
Requirements:
- 5+ years of experience in strategy consulting, data analytics, business intelligence, or a related field.
- Expert knowledge of SQL and ability to perform effective querying involving multiple tables and subqueries.
- Experience with web analytics tools (e.g., Google Analytics, Adobe Analytics) and A/B testing platforms (e.g., Optimizely, Adobe Target).
- Familiarity with marketing funnel reporting and industry KPIs, such as website sessions, MQLs, pipeline, conversion rates, and bookings.
- Excellent written and verbal communication skills, with the ability to confidently present data and provide recommendations to senior-level stakeholders.
About Zendesk
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relationships. We're committed to enabling conversations and providing appreciative support. Our hybrid work model allows for flexibility and collaboration, and we invest in diversity and inclusion to create a welcoming work environment.
Please note that this role requires physical presence in Mexico City (CDMX) or Mexico State (Estado de Mexico).
