Content Safety Team Lead
hace 1 mes
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.
Our platform is built to help imaginations thrive, and this is doubly true of the teams that make TikTok possible.
To us, every challenge is an opportunity; to learn, to innovate, and to grow as one team.
We drive impact - for ourselves, our company, and the communities we serve.
In this role, you will lead a team of Quality Assurance Analysts/POCs, handling day-to-day management, escalations, feedback, and performance.
You will audit and review our Moderation teams, handling appeals, audits, feedback, and providing support on ad hoc policy questions.
This role involves reading, viewing, listening, and examining user-generated content to ensure it complies with community guidelines.
Content includes images, videos, and text related to everyday life, but they can also include (but are not limited to) bullying, hate speech, child abuse, sexual assault, torture, bestiality, self-harm, suicide, murder.
The Quality Assurance team reviews videos in continuous succession during each shift, and it is possible that this role will be exposed to harmful content on a daily basis.
This role requires a high level of attention to detail, comfort using data analysis to identify trends, and excellent communication skills.
**Key Responsibilities:**
- Lead and manage a team of Quality Assurance Analysts, providing support, duty of care, and instilling a performance culture.
- Collaborate with cross-functional partners to identify, assess, and resolve safety-related issues in our products, promote community wellbeing & user safety.
- Provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps;
**Requirements:
Minimum Qualifications:
• Prior experience in a QA role, ideally within a Content Moderation/Content Quality/Safety environment.
• Experience in a BPO/call center/customer service environment.
• Comfortable using data analysis to identify trends.
**Preferred Qualifications:**
Mandatory Advanced English and Spanish/Fluent level
• Previous experience leading/managing/mentoring teams.
• Project management skills that allow you to articulate the problem, propose solutions, and present a roadmap for execution.
TikTok offers a competitive salary of $120,000 - $150,000 per year, depending on location and experience.
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