Regional Operations Manager

hace 1 semana


Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de... A tiempo completo

Job Summary:

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled Regional Operations Manager to join our Amazon Transportation Services team. As a key member of our team, you will be responsible for owning and executing strategic and cross-functional yard operations in the MX Fulfillment Center (FC) Tepozotlán Región.

Key Responsibilities:

  • Own the overall safety, quality, performance, and customer experience for yard management activities in the region.
  • Manage a group of Transportation Operations Management Area Managers within regional cluster.
  • Drive a performance culture, instill ownership and create a high-performing team.
  • Launch the Transportation Operations Management function to cover new FCs and Sort Centers (SC) launches in MX.
  • Set and clarify requirements and expectations with the FCs and SCs Senior Operations Managers, negotiate when needed.
  • Establish and own performance metrics and communicate them to Transportation Operations Management leadership.
  • Drive creation of safety and quality initiatives, process change initiatives and other Lean initiatives to meet and exceed the business plans.
  • Take proactive steps to ensure that best practices are shared across all departments, shifts, and among the network.
  • Work closely with the sites' support staff (People eXperience Technology (PXT), Finance, Facilities, Safety, Information Technology (IT) and Site leadership) to build and secure support and resources for projects and initiatives in their sites.
  • Drive and rollout the tech initiatives for step changes in yard performances.

Requirements:

  • Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • 5+ years of employee and performance management experience.
  • English and Spanish Fluent.

A Day in the Life:

As a Regional Operations Manager, you will be part of a dynamic team that plays a central role in our success. You will work closely with our team to capture data and use it to drive decisions, making Amazon more innovative and efficient. Safety is our top priority, and we leverage our people's expertise to get packages to their destination – quickly, conveniently and sustainably.

Additional Qualifications:

  • 2+ years of performance metrics, process improvement or lean techniques experience.
  • Fluent in Spanish.
  • Travel within Mexico in their specific region.


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