Technical Lead for Organization and Support Leader for Peers
hace 1 día
Audible's technology teams play a crucial role in connecting listeners with millions of stories by imagining, designing, developing, and testing the software and applications that make up our platform. As a Support Engineering Manager, you will anticipate and seek out obstacles before they occur, and implement solutions that allow our engineers to fulfill strategic and tactical business goals.
This is a chance to drive the future of our technology, mentor future leaders, and inspire innovation. You will be responsible for leading teams to deliver visionary products and programs that deliver the most value for our millions of customers.
Key Responsibilities- Technical Leadership: Be a technical lead for the organization and a support leader for peers across the company.
- Business Acumen: Have a solid understanding of the business as it relates to the team's supported services.
- Knowledge Sharing: Lead or participate in team-wide user groups to exchange support information, procedures, and best practices.
- System Design: Build expertise in system design and configuration and contribute to architecture design for the team.
- Technical Decision Making: Be involved in all major technical decisions in the team, and work with development and QA teams to help increase service supportability, scalability, and performance.
- Initiative Leadership: Lead moderate initiatives that span multiple services such as efficiency and scaling.
- Incident Management: Manage team-wide outages ensuring accurate documentation and timely resolution.
- SLA Management: Define aggressive SLAs and drive the team to meet them through metrics creation and analysis.
- Team Planning: Conduct team planning and reviews.
- Operational Excellence: Have an understanding of the technologies, tools, procedures, resources, and best practices used to improve operational excellence.
- Code Management: Determine best practices for code management, support, code builds, and code deployments.
- Operational Leadership: Participate and drive operational excellence across your team.
- Strategic Direction: Take a role in the strategic direction of the team.
- Leadership: Display leadership core values and lead people.
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Ciudad de México, Ciudad de México Audible A tiempo completoAbout This RoleAudible is a leading producer and provider of audio storytelling, offering immersive, cinematic experiences that enrich customers' daily lives. As a Support Engineering Manager, you will play a key role in connecting listeners with millions of stories by imagining, designing, developing, and testing the software and applications that make up...
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