Technical Lead for Organization and Support Leader for Peers

hace 1 día


Ciudad de México, Ciudad de México Audible A tiempo completo
About This Role

Audible's technology teams play a crucial role in connecting listeners with millions of stories by imagining, designing, developing, and testing the software and applications that make up our platform. As a Support Engineering Manager, you will anticipate and seek out obstacles before they occur, and implement solutions that allow our engineers to fulfill strategic and tactical business goals.

This is a chance to drive the future of our technology, mentor future leaders, and inspire innovation. You will be responsible for leading teams to deliver visionary products and programs that deliver the most value for our millions of customers.

Key Responsibilities
  1. Technical Leadership: Be a technical lead for the organization and a support leader for peers across the company.
  2. Business Acumen: Have a solid understanding of the business as it relates to the team's supported services.
  3. Knowledge Sharing: Lead or participate in team-wide user groups to exchange support information, procedures, and best practices.
  4. System Design: Build expertise in system design and configuration and contribute to architecture design for the team.
  5. Technical Decision Making: Be involved in all major technical decisions in the team, and work with development and QA teams to help increase service supportability, scalability, and performance.
  6. Initiative Leadership: Lead moderate initiatives that span multiple services such as efficiency and scaling.
  7. Incident Management: Manage team-wide outages ensuring accurate documentation and timely resolution.
  8. SLA Management: Define aggressive SLAs and drive the team to meet them through metrics creation and analysis.
  9. Team Planning: Conduct team planning and reviews.
  10. Operational Excellence: Have an understanding of the technologies, tools, procedures, resources, and best practices used to improve operational excellence.
  11. Code Management: Determine best practices for code management, support, code builds, and code deployments.
  12. Operational Leadership: Participate and drive operational excellence across your team.
  13. Strategic Direction: Take a role in the strategic direction of the team.
  14. Leadership: Display leadership core values and lead people.


  • Ciudad de México, Ciudad de México Audible A tiempo completo

    About This RoleAudible is a leading producer and provider of audio storytelling, offering immersive, cinematic experiences that enrich customers' daily lives. As a Support Engineering Manager, you will play a key role in connecting listeners with millions of stories by imagining, designing, developing, and testing the software and applications that make up...


  • Ciudad de México, Ciudad de México Jobs for Humanity A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Engineer Senior to join our team at Jobs for Humanity.Responsibilities:* Respond to complex technical issues and provide timely resolutions to customers* Collaborate with design engineering and software engineering teams to identify and report design, reliability, and maintenance problems* Provide...


  • Ciudad de México, Ciudad de México Audible A tiempo completo

    About This RoleAudible's technology teams play a pivotal role in connecting listeners with millions of stories by envisioning, designing, developing, and testing the software and applications that comprise our platform. As a Support Engineering Director, you will anticipate and mitigate obstacles before they occur, implementing solutions that enable our...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Step into a new opportunity with Edenred. At Edenred, we are dedicated to delivering innovative solutions that enhance the lives of millions globally, bridging the gap between employees, businesses, and merchants. We understand that there are numerous avenues for personal and professional growth. By joining us, you will have the chance to develop your...


  • Ciudad de México, Ciudad de México emerson A tiempo completo

    As the Technical Lead for the ETS product line, you will serve as the primary technical authority, supporting the Project Manager in key activities such as Functional Design development, resource planning for engineering tasks, and approval of the Bill of Materials. You will also oversee the review of user documentation to ensure it meets construction...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    {"h3": "About This Role", "p": "At Audible, we believe in the power of storytelling to transform lives. As a Support Engineering Manager, you'll play a key role in connecting our listeners with millions of stories by anticipating and solving obstacles before they occur. You'll coach teams to deliver visionary products and programs that deliver the most value...


  • Ciudad de México, Ciudad de México Audible A tiempo completo

    **About This Role**Our technology teams play a crucial role in connecting listeners with millions of stories by envisioning, designing, developing, and testing the software and applications that comprise Audible's platform. As a Technical Leadership Director, you will anticipate and identify potential obstacles before they occur, and implement solutions that...


  • Ciudad de México, Ciudad de México Bridge for Billions A tiempo completo

    About UsBridge for Billions is a global entrepreneurship network that creates, designs, and manages programs with foundations, corporations, and public entities. Our mission is to enable early-stage entrepreneurs to thrive, generating jobs and solutions for everyone.Job MissionWe are seeking a Program Manager to launch a business support program for migrant...


  • Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton's Corporate Sector division is currently seeking a Technical Support Supervisor to lead the Customer Care Technical Support Center in Queretaro, Mexico.**Job Summary**As a Technical Support Supervisor, you will provide direction and manage day-to-day functions of the Technical Support Center. This role requires close collaboration with support...

  • Technical Systems Lead

    hace 2 semanas


    Ciudad de México, Ciudad de México Stellantis A tiempo completo

    **Job Summary**Stellantis is seeking a highly skilled Technical Systems Lead to join our team. As a key member of our Product Development organization, this role will be responsible for managing project safety processes and coordinating cross-functional team activities to meet or exceed launch metrics for new feature development.**Key...


  • Ciudad de México, Ciudad de México Audible A tiempo completo

    About This RoleAudible's technology teams play a pivotal role in connecting listeners with millions of stories by designing, developing, and testing the software and applications that power our platform. As a Support Engineering Director, you'll anticipate and mitigate obstacles, implementing solutions that enable our engineers to achieve strategic and...


  • Ciudad de México, Ciudad de México Salesforce A tiempo completo

    About SalesforceWe're a global leader in customer relationship management, empowering companies to connect with their customers in a whole new way. Our core values drive us to innovate and improve the state of the world.Job Description SummaryWe're seeking a seasoned leader to own delivery of support services for the Americas region. As a strategic director,...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Step into a transformative role with Edenred. At Edenred, we provide cutting-edge solutions that enhance the lives of millions globally, bridging the gap between employees, businesses, and merchants. We understand that there are numerous avenues for professional growth. With us, you will develop your expertise in a diverse, challenging, and vibrant...

  • Technical Services Lead

    hace 18 minutos


    Ciudad de México, Ciudad de México Mastercard A tiempo completo

    {"Job SummaryWe are seeking a skilled Technical Services Lead to join our team at Mastercard. In this role, you will be responsible for providing exceptional technical support to our business customers, ensuring their satisfaction and retention through in-depth knowledge of their core business and products.Key Responsibilities* Provide high-level technical...


  • Ciudad de México, Ciudad de México Zillow Group Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Lead, Full Stack Software Development Engineer to join our team at Zillow Group Inc. As a key member of our engineering organization, you will be responsible for leading the delivery and ongoing support of projects from end to end.Key Responsibilities:Contribute to the design of new features and lead...

  • Senior Technical Lead

    hace 3 horas


    Ciudad de México, Ciudad de México Publicis Groupe A tiempo completo

    Job Title: Technical ArchitectPublicis Groupe is a global leader in the communications industry, and we're looking for a talented Technical Architect to join our team.About the RoleThe Technical Architect will be responsible for leading technical architect teams, scoping and developing complex, enterprise-class web sites, web applications, and mobile...


  • Ciudad de México, Ciudad de México oilandgas A tiempo completo

    Product Technical Support DirectorAs a Product Technical Support Director, you will be responsible for driving infinite possibilities within a diversified, global organization. You will lead a team to provide world-class product support for technical issues, become operationally embedded with new product development processes, and collaborate with...


  • Ciudad de México, Ciudad de México xFusion Digitech De Mexico S.A. De C.V. A tiempo completo

    Technical Support Engineer for GTAC, Latin America levelPosition Overview:We are seeking a highly skilled Technical Support Engineer to join our GTAC team in Latin America. As a key member of our team, you will be responsible for ensuring the highest level of service availability and performance for our clients.Key Responsibilities:Ensure SLAs are achieved...

  • Technical Lead

    hace 1 semana


    Ciudad de México, Ciudad de México Nissan Motor Corporation A tiempo completo

    About Nissan Motor CorporationNissan Motor Corporation is a global leader in the automotive industry, committed to innovation and excellence in every aspect of our business. We are a company that values ingenuity, creativity, and collaboration, and we are seeking a talented individual to join our team as a Technical Lead.Job SummaryWe are looking for a...


  • Ciudad de México, Ciudad de México Audible A tiempo completo

    **About This Role**Audible's technology teams play a critical role in connecting listeners with millions of stories by envisioning, designing, developing, and testing the software and applications that comprise our platform. As a Technical Leadership Director, you will anticipate and mitigate obstacles before they occur, and implement solutions that enable...