Technical Leadership Director

hace 21 horas


Ciudad de México, Ciudad de México Audible A tiempo completo
About This Role

Audible's technology teams play a pivotal role in connecting listeners with millions of stories by envisioning, designing, developing, and testing the software and applications that comprise our platform. As a Support Engineering Director, you will anticipate and mitigate obstacles before they occur, implementing solutions that enable our engineers to achieve strategic and tactical business objectives. You will coach teams to deliver visionary products and programs that maximize value for our millions of customers, driving the future of our technology, mentoring future leaders, and inspiring innovation.

Key Responsibilities
  • Be a technical lead for the organization and a support leader recognized by peers across the company.
  • Have a solid understanding of the business as it relates to the team's supported services.
  • Lead or participate in company-wide user groups to exchange support information, procedures, and best practices.
  • Be an expert in system design and configuration, contributing regularly to physical architecture design for the organization, especially for new services.
  • Be involved in major technical decisions and work with development and QA teams to increase service supportability, scalability, and performance.
  • Lead large initiatives spanning multiple services, such as efficiency and scaling.
  • Manage organization-wide outages, ensuring accurate documentation and timely resolution.
  • Define aggressive SLAs and drive the team to meet them through metrics creation and analysis.
  • Conduct cross-team monitor planning and reviews.
  • Have a strong understanding of the technologies, tools, procedures, resources, and best practices used to improve operational excellence.
  • Determine best practices for code management, support, code builds, and code deployments.
  • Participate and may drive operational excellence across teams.
  • Display the leadership core values in every activity and may lead people or virtual teams.


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