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Sales Account Executive

hace 2 meses

Guadalajara, Jalisco, México Nextiva A tiempo completo

Transform the landscape of customer interactions, one dialogue at a time.

We are revolutionizing the industry with an innovative, conversation-focused platform that integrates team collaboration and customer engagement seamlessly. Driven by artificial intelligence and crafted by exceptional individuals.

Our ethos is progressive, centered around our customers, and founded on the steadfast belief that connections are the cornerstone of both business and life; connections with our clients through our hallmark Exceptional Service, our offerings, and most importantly, with one another. Since our inception, over 100,000 businesses and more than 1 million users trust Nextiva for their communication needs.

If you are eager to collaborate and innovate alongside remarkable individuals, let your unique personality shine while being at the forefront of assisting businesses in delivering extraordinary experiences, you have found the right opportunity.

Create Excellence - Deliver Excellence - Live Excellence - Be Excellent

How You Will Impact Our Clients:

At Nextiva, our Customer Account Managers empower our clients to expand their businesses and simplify their operations by promoting our products and solutions. Nextiva amalgamates various communication channels—voice, video, collaboration, SMS, and surveys—to enable businesses of all sizes to access crucial information at the right moment, ensuring outstanding customer experiences and driving positive business outcomes.

  • The majority of communication in this role will be conducted in English (both verbal and written). Please submit your resume in English when applying.
  • This position is an employee role at Nextiva, dedicated to supporting our clientele.
  • This role is entirely on-site.
  • Be sure to review our rewards and benefits outlined below.

Solution Selling to Nextiva's Existing Clientele:

  • Identify Client Needs: Recognize and comprehend client challenges.
  • Recommend Tailored Solutions: Propose solutions aligned with their requirements.

Pipeline Management:

  • Develop and oversee a pipeline of opportunities with a minimum of three times your quota assignment.
  • Achieve at least 100% of your assigned quota on a monthly and quarterly basis.
  • Maintain precise records in Salesforce for pipeline management.

Sales Execution:

  • Provide customized demonstrations of the Nextiva solution, illustrating how it meets desired outcomes.
  • Accurately forecast sales on a daily, weekly, and monthly basis.
  • Effectively close sales using persuasive techniques.

Account Management:

  • Sustain and enhance existing client accounts through upselling and cross-selling.
  • Build and manage a robust pipeline to ensure consistent quota achievement.

Customer Interaction:

  • Oversee customer interactions and monitor the sales process utilizing Salesforce CRM.
  • Deliver exceptional customer service and cultivate long-term relationships.

Key Qualifications:

  • Minimum of two years of experience in sales, account management, and/or customer service (with upselling) in a dynamic, high-volume setting.
  • Preferred: At least one year of sales experience in UCaaS, CCaaS, SaaS, PaaS, or related sectors.
  • Proficient in Salesforce with the ability to manage a pipeline of opportunities.
  • Strong verbal and written communication skills.
  • Capable of creating and delivering compelling sales presentations and pitch decks.
  • Analytical thinker who is fact-based and data-driven.
  • Ability to comprehend and articulate key drivers and learn from past experiences.
  • Team-oriented, collaborative, and competitive with a success-driven mindset.
  • Resilient and capable of recovering from setbacks.
  • Action-oriented with a passion for problem-solving and leading change.
  • Challenges conventional methods and seeks innovative ways to foster success.
  • Fact-based and data-driven, able to foresee potential issues before they occur.
  • Proposes and implements well-considered solutions.
  • Embraces a culture of service and learning, focusing on caring for, supporting, and respecting clients and team members.
  • BA/BS in Business preferred or equivalent combination of education and relevant work experience.
  • Proven success in selling solutions over the phone with effective closing techniques.
  • Ability to accurately forecast sales and manage a pipeline efficiently.

Nextiva Core Competencies:

  • Results-Driven: The ideal candidate will be proactive, with a passion for resolving issues. They will bring clarity and simplicity to complex situations, challenging the status quo and seeking ways to enhance success.
  • Analytical Thinker: The successful candidate will be fact-based and data-driven, capable of understanding and articulating the rationale behind decisions, identifying key drivers, and learning from past experiences.
  • Positive Attitude: The successful candidate will be team-oriented, collaborative, and competitive, demonstrating resilience and the ability to recover from setbacks while motivating the team.

Rewards & Benefits:

Comprehensive health insurance for you and your legal partner and children under 25 years
Vision and dental coverage
Life insurance equivalent to 24 times your monthly salary
Annual Christmas bonus
Vacation premium
Generous vacation days starting from your first anniversary
Personal days for newly hired full-time employees before their first anniversary
Company-matched food vouchers and savings fund
Monthly telecommunications stipend for remote workers (not applicable for fully on-site roles).

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva has secured significant investment, valuing the company at a substantial amount.

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