IT Infrastructure Management Professional

hace 3 días


Monterrey, Nuevo León, México Flsmidth A tiempo completo

About FLSmidth

We are a leading full flowsheet technology and service supplier to the global mining and cement industries. Our mission is to help our customers improve performance, lower operating costs, and reduce environmental impact.

With our MissionZero program, we aim to provide solutions for zero-emissions mining and zero-emissions cement production by 2030. This green transition is built upon sustainable materials, and our operations span the globe with over 9,000 employees in more than 60 countries.

About the Role

As an IT Infrastructure Management Professional, you will be responsible for managing our global IT infrastructure services. You will handle customer interactions, reports, and repairs while ensuring the highest level of customer satisfaction. Your role will involve providing exceptional customer service, developing lasting relationships, and managing team members to achieve the team's objectives.

The responsibilities of this role include delegating tasks, monitoring project progress, managing team members, handling customer complaints, understanding asset requirements, coordinating incident resolution, monitoring department issues, anticipating business needs, analyzing work and customer service, maintaining strong relationships, and training new technicians.

Required Skills and Qualifications

To succeed in this role, you must have a minimum bachelor's degree in business, administration, or a related field. You should have at least 5 years of experience in similar positions, strong knowledge of IT setup in captive organizations, passion to learn IT tools and troubleshooting methodologies, vendor coordination skills, ability to travel and work after hours when necessary, and advanced English proficiency.

Salary and Benefits

Our competitive benefits package includes health, dental, and life insurance. We also offer a Christmas bonus (30 days of the monthly salary), saving fund, food card, vacation premium bonus, and a diverse and inclusive workplace. As a global company, we offer a network of supportive colleagues and growth opportunities.

Estimated Salary: $85,000 - $110,000 per year, depending on location and experience.



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