Empleos actuales relacionados con Senior Problem Manager - San Pedro Garza García, Nuevo León - SAP SE
-
Senior Problem Manager
hace 2 semanas
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoJob Title: Senior Problem ManagerAbout the Role:We are seeking a highly skilled Senior Problem Manager to join our team at SAP. As a Senior Problem Manager, you will be responsible for managing and coordinating the root cause analysis of major incidents and defining measures to improve IT operations and processes.Key Responsibilities:Assist with the...
-
Senior Problem Manager
hace 3 semanas
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoJob Title: Senior Problem ManagerAt SAP, we strive to create a workplace that values collaboration, diversity, and innovation. As a Senior Problem Manager, you will play a crucial role in our Global Cloud Infrastructure and Delivery organization, helping us improve our IT operations and processes.Key Responsibilities:Assist in the management and coordination...
-
Senior Problem Manager
hace 3 semanas
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoJob Title: Senior Problem ManagerAt SAP, we empower our employees to excel in their roles and contribute to the company's mission to help the world run better. Our culture is built on collaboration, innovation, and a passion for delivering exceptional results.Job Summary:We are seeking a highly skilled Senior Problem Manager to join our Global Cloud...
-
Senior Problem Manager
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoUnlock Your Potential as a Senior Problem Manager at SAPWe are seeking a highly skilled and experienced Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in managing and coordinating the root causes analysis of major incidents and defining measures to...
-
Senior Problem Manager
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob Title: Senior Problem ManagerSAP is seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization. As a Senior Problem Manager, you will be responsible for managing and coordinating the root causes analysis of major incidents and defining measures that contribute to the overall improvement of IT...
-
Senior Problem Manager
hace 2 meses
San Pedro Garza García, Nuevo León, México SAP A tiempo completo{"Job SummaryWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and processes. Key...
-
Senior Problem Manager
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoWe help the world run betterAt SAP, we strive to create a workplace that values collaboration, flexibility, and a shared passion for innovation. Our company culture is focused on building a foundation for tomorrow, and we offer a highly collaborative team environment with opportunities for learning and development.As a Senior Problem Manager within the...
-
Senior Problem Manager
hace 2 meses
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob Title: Senior Problem ManagerWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and...
-
Senior Problem Manager
hace 2 meses
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and processes.Key...
-
Senior IT Operations Manager
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob Title: Senior Problem ManagerWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in managing and coordinating the root cause analysis of major incidents and defining measures to improve IT operations and processes.Key...
-
Senior Problem Manager
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoJob DescriptionAt SAP, we empower our employees to bring out their best. Our company culture is built on collaboration and a shared passion to help the world run better. We focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and a purpose-driven approach. We offer a highly collaborative team environment...
-
Senior IT Operations Manager
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob SummaryWe are seeking a highly skilled Senior IT Operations Manager to join our team at SAP. As a Senior IT Operations Manager, you will be responsible for managing and coordinating the root causes analysis of major incidents and defining measures to improve IT operations and processes.Key ResponsibilitiesAssist with the management and coordination of...
-
Senior Technical Problem Resolution Specialist
hace 1 semana
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoAt SAP, our mission is to empower you to bring out your best. Our collaborative company culture is centered around a shared passion to make the world a better place. We focus on building the foundation for tomorrow, creating a workplace that values diversity, flexibility, and a purpose-driven approach to work. Our team environment is highly collaborative,...
-
Senior IT Operations Manager
hace 1 mes
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJoin SAP's Global Cloud Infrastructure and Delivery TeamWe are seeking a highly skilled Senior Problem Manager to join our team at SAP. As a Senior Problem Manager, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and processes.Key Responsibilities:Lead...
-
Senior IT Operations Manager
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoTransforming IT Operations with SAPWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a crucial role in the management and coordination of root cause analysis for major incidents, defining measures to improve IT operations and processes,...
-
Senior Relationship Manager
hace 7 días
San Pedro Garza García, Nuevo León, México Citi A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Banking Solutions Specialist to join our team at Citi. As a Senior Relationship Manager, you will be responsible for managing a portfolio of clients and building strong relationships with them to deliver excellent customer service and drive business growth.Key ResponsibilitiesDeepen relationships...
-
Senior IT Operations Manager
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoJob SummarySAP SE is seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization. As a key member of our team, you will be responsible for managing and coordinating the root cause analysis of major incidents and defining measures to improve IT operations and processes.Key ResponsibilitiesAssist with the...
-
Senior IT Operations Manager
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoJob SummarySAP is seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization. As a key member of our team, you will be responsible for managing and coordinating the root cause analysis of major incidents and defining measures to improve IT operations and processes.Key ResponsibilitiesAssist with the...
-
Senior Corporate Relationship Manager
hace 1 mes
San Pedro Garza García, Nuevo León, México Citigroup Inc. A tiempo completoAbout the RoleCitigroup Inc. is seeking a seasoned professional to fill the position of Senior Corporate Relationship Manager. As a key member of our team, you will be responsible for building and maintaining strong relationships with our corporate clients, providing them with tailored financial solutions and expert advice to help them achieve their business...
-
Senior IT Operations Manager
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoHelping the World Run BetterSAP is a leading company that enables organizations to run better by providing innovative solutions. As a Senior Problem Manager within the Global Cloud Infrastructure and Delivery organization, you will play a crucial role in assisting with the management and coordination of root cause analysis of major incidents and defining...
Senior Problem Manager
hace 2 meses
We are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and processes.
Key Responsibilities- Assist in the management and coordination of root cause analysis of major incidents
- Define measures to improve IT operations and processes
- Plan, lead, and control problem management with a focus on prevention of incidents
- Organize and structure problem management calls with operations, service delivery management, technical experts, and suppliers
- Conduct root cause analysis and identify technical root causes
- Request official root cause statements from suppliers
- Obtain customer business impact, responsibility, and final downtime from service delivery management
- Conduct quality assurance of RCA documents and provide feedback
- Identify improvements regarding processes, people, governance, and platforms
- Ensure sustainable solutions with committed responsible persons and due dates are recorded
- Coach, mentor, and train problem coordinators
- Provide regular status updates on progress
- Request reproduction of incident situations from suppliers to identify technical root causes
- Responsible for overall incident reporting and KPI calculation
- University degree or equivalent
- 5+ years' experience in IT environment and processes
- Detailed knowledge of ITIL, especially Service Operation's INM, PRM, CHM
- Fluent English, both oral and written
- First experience in large, complex, and international projects
- Strong analytical skills, pro-customer orientation, and excellent management skills
SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and 100,000 employees worldwide, committed to personal development and a highly collaborative team ethic.
We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
