L2 Production Support Specialist
hace 6 días
We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
Industry - Sector: Financial Services – Banking
Key Responsibilities:
- Provide L2 production support to ensure seamless operation of applications and systems.
- Collaborate with App Dev teams and senior stakeholders to drive solutions to technical and functional problems.
- Utilize ITIL Process experience with Service Management and Knowledge Management to deliver high-quality support.
- Develop and maintain expertise in SQL (Pl/SQL) and Unix Shell Scripting to analyze and troubleshoot complex issues.
- Work under pressure to deliver quality results and meet deadlines.
What You'll Bring:
- Experience as a L2 support engineer with a strong background in ITIL Process.
- Excellent communication skills to articulate technical and functional aspects of development/production problems.
- Hands-on experience in SQL (Pl/SQL) and Unix Shell Scripting.
- Ability to analyze joins, store procedures, and triggers.
- Capable of monitoring processes and script errors.
- Hands-on experience in reading and debugging code (Java or any OOP Language).
- Skilled in debugging and troubleshooting with the ability to perform RCA.
What You Can Expect:
- Working in a team environment with technical, functional, and industry specialists.
- Contributing to client satisfaction by providing timely and responsive value-added services and work products.
- A competitive compensation and benefits package.
- A deeply multicultural organization with a presence in over 340 thousand professionals worldwide.
Why You'll Love This Job:
- A collaborative environment that embodies honesty, boldness, trust, freedom, team spirit, modesty, and fun.
- A culture that enables you to be hands-on, planning for your growth, both horizontally and vertically.
- A diverse and inclusive work environment that welcomes all applications based on merit.
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