L2 Production Support Specialist

hace 6 días


Aguascalientes, Aguascalientes, México Capgemini A tiempo completo
Job Title: L2 Production Support Engineer

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

Industry - Sector: Financial Services – Banking

Key Responsibilities:

  • Provide L2 production support to ensure seamless operation of applications and systems.
  • Collaborate with App Dev teams and senior stakeholders to drive solutions to technical and functional problems.
  • Utilize ITIL Process experience with Service Management and Knowledge Management to deliver high-quality support.
  • Develop and maintain expertise in SQL (Pl/SQL) and Unix Shell Scripting to analyze and troubleshoot complex issues.
  • Work under pressure to deliver quality results and meet deadlines.

What You'll Bring:

  • Experience as a L2 support engineer with a strong background in ITIL Process.
  • Excellent communication skills to articulate technical and functional aspects of development/production problems.
  • Hands-on experience in SQL (Pl/SQL) and Unix Shell Scripting.
  • Ability to analyze joins, store procedures, and triggers.
  • Capable of monitoring processes and script errors.
  • Hands-on experience in reading and debugging code (Java or any OOP Language).
  • Skilled in debugging and troubleshooting with the ability to perform RCA.

What You Can Expect:

  • Working in a team environment with technical, functional, and industry specialists.
  • Contributing to client satisfaction by providing timely and responsive value-added services and work products.
  • A competitive compensation and benefits package.
  • A deeply multicultural organization with a presence in over 340 thousand professionals worldwide.

Why You'll Love This Job:

  • A collaborative environment that embodies honesty, boldness, trust, freedom, team spirit, modesty, and fun.
  • A culture that enables you to be hands-on, planning for your growth, both horizontally and vertically.
  • A diverse and inclusive work environment that welcomes all applications based on merit.


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