Senior Technical Support Specialist

hace 3 días

Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

Industry - Sector: Financial Services – Banking

What you'll do:

  • Provide technical support for L2 production issues

What you'll bring:

  • Experience as a L2 support engineer
  • Good communication skills with the ability to articulate technical and functional aspects of development/production problems
  • ITIL Process experience with Service Management, Knowledge Management
  • Hands-on experience in SQL (Pl/SQL)
  • Capable of analyzing joins, store procedures, and triggers
  • Unix and Shell Scripting are mandatory
  • Capable of monitoring processes and script errors
  • Hands-on read and debug code (Java or any OOP language)
  • Skilled in debugging and troubleshooting, ability to perform RCA

Work under pressure, quality at work, results-oriented.

What can YOU expect in a career with Capgemini?

  • Working in a team environment, consultants will focus on analysis, design, and development of technology-based solutions for Capgemini's clients
  • You will work alongside technical, functional, and industry specialists to assist with development, implementation, and integration of innovative system solutions
  • You will contribute to client satisfaction by providing timely and responsive value-added services and work products
  • Capgemini offers a competitive compensation and benefits package
  • Headquartered in Paris, France, Capgemini has a presence of over 340,000 professionals in Mexico, distributed among 3 sites located in Mexico City, Monterrey, and Aguascalientes
  • Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model

You will love this job because:

  • Capgemini focuses on giving each new hire a unique experience through our recruitment process and onboarding program, as well as helping you build your own career and professional skills foundation
  • Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: honesty, boldness, trust, freedom, team spirit, modesty, and fun
  • Capgemini cultivates an atmosphere for development that enables you to be hands-on, planning for your growth, both horizontally and vertically

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.

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