L2 Production Support Engineer

hace 2 meses


Aguascalientes, Aguascalientes, México Capgemini A tiempo completo
About the Role

We are seeking a highly skilled L2 Production Support Engineer to join our team at Capgemini. As a key member of our support team, you will be responsible for providing timely and responsive technical support to our clients in the financial services sector.

Key Responsibilities
  • Provide L2 production support for our clients in the financial services sector
  • Collaborate with App Dev teams and senior stakeholders to drive solutions to development/production problems
  • Utilize ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt. to resolve technical issues
  • Develop and maintain expertise in SQL (Pl/SQL) and Unix and Shell Scripting
  • Monitor processes and scripts errors, and perform RCA to resolve issues
  • Contribute to client satisfaction by providing timely and responsive value-added services and work products
Requirements
  • Experience as a L2 support engineer in the financial services sector
  • Good communication skills with ability to articulate technical and functional aspects of development/production problems
  • ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt.
  • Hands-on experience in SQL (Pl/SQL) and Unix and Shell Scripting
  • Capable of analyzing joint's, Store Procedures and triggers
  • Skilled in debugging and troubleshooting, with ability to perform RCA
About Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation. We are committed to creating a diverse and inclusive work environment, and we welcome applications from all qualified candidates. Our company values include honesty, boldness, trust, freedom, team spirit, modesty, and fun.

We offer a competitive compensation and benefits package, as well as opportunities for career growth and development. If you are a motivated and talented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.



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