Global Customer Operations Representative
hace 2 semanas
**Key Responsibilities:**
- Serve as the primary point of contact for top-tier customers, addressing daily operational matters and resolving issues related to sales, returns, deliveries, invoicing, and financial post-sales programs.
- Collaborate with internal teams and organizations to resolve customer support issues, ensuring seamless communication and efficient issue resolution.
- Develop and maintain expertise in specialized topics, such as order management and special pricing, and train team members to ensure knowledge sharing and consistency.
- Contribute to process optimization efforts, working closely with other groups within HP to improve day-to-day activities and enhance customer experience.
**Requirements:**
- Bachelor's degree or equivalent experience.
- 2-4 years of related experience in supply chain, customer service, procurement, or financial management.
**Essential Skills:**
- Strong communication skills, with the ability to convey medium-impact messages clearly to internal and external stakeholders.
- Mastery of English and local language, with additional language proficiency as required.
- Intermediate understanding of moderately complex internal operational issues.
- Developed problem-solving and analytical skills.
- Broad knowledge of the end-to-end sales operations process.
- Familiarity with local legal compliance issues.
- Demonstrated teamwork and collaboration skills.
**About HP:**
HP is a technology company operating in over 170 countries, committed to creating technology that improves life for everyone, everywhere.
We celebrate diversity, equity, and inclusion, fostering a culture where everyone is respected and valued.
Join us in creating a better future for all.
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