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hace 1 mes
**About IntouchCX**
We are a global leader in customer experience management, digital engagement, and technology solutions. Our team of 18,000+ members across the globe is dedicated to providing remarkable customer experiences for innovative brands.
**Job Overview**
We are seeking full-time and part-time Inbound Customer Service Representatives to join our hybrid Customer Service and Upselling Campaign in Guadalajara. As a key member of our team, you will be responsible for communicating with customers, resolving inquiries, and providing a positive experience with every interaction.
**Key Responsibilities**
Communicate effectively with customers to resolve their inquiries and provide a positive experience
Be an active listener and help resolve customer issues
Improve customer satisfaction by selling upgrades and add-ons
Learn and retain a thorough working knowledge of all existing and new products and services
**Requirements**
Advanced English (80% spoken)
Intermediate computer skills
Ability to be consistently ready to work and on time as scheduled
Understanding that training will be on-site and then working on a hybrid schedule
**What We Offer**
Flexible schedules to balance life and work
Competitive salary - up to $18,000 MXN per month
Industry-leading benefits from day 1 - legal benefits, food vouchers, and savings fund
Amazing career growth opportunities
Paid in-person training
