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Head of Operational Excellence and Quality Management
hace 2 meses
About the Role:
Siemens Mobility is seeking a highly skilled and experienced professional to lead our Delivery Management team in the Americas. As the Head of Operational Excellence and Quality Management, you will be responsible for driving excellence in service delivery across the region, ensuring customer value and corporate values are aligned.
Key Responsibilities:
- Develop and implement a 3-5 year vision and strategy for quality management and operational excellence in the Americas.
- Evaluate, enhance, and scale tools, methodologies, and support to enable excellence in service delivery across the Region Americas with customer value in mind.
- Create synergies out of common topics relevant to all business lines to ensure the required level of quality, consistency, and harmonization and to create efficiency for the organization.
- Enable operational excellence across the Americas via a performance management process with focus on operational improvement, Quality Management, external certifications as well as on best-in-class competency and knowledge management.
- Support regional management with programs and initiatives, which address location and infrastructure topics.
- Build and develop a highly skilled and driven team across the Americas.
- Secure ISO and Control Framework (re-)certification by determining the right organizational model and processes and by implementing mechanisms to address the most critical issues proactively throughout the entire organization.
- Tie a regional balanced scorecard into the GBS global balanced scorecard to help define, improve, and drive performance management process. Combine the approach with the respective analytics solutions for the Americas.
- Coordinate and direct all efforts of the organization related to Business Continuity Management, and Risk Management Controls.
Requirements:
- Leading edge knowledge and experience in Business Excellence, Operational Excellence, Service Management, Quality Management, and Program Management.
- 5-10 years of experience working within Global Business Services or a similar type of business.
- Proven ability of leading with a vision and coaching with purpose.
- Experience in enabling and driving change by listening, generating buy-in, fostering teamwork, and creating transparency within a matrix organization.
- Fluency in English and Spanish and willingness to travel across the Americas.
