Head of Delivery Excellence
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced professional to lead our Delivery Excellence team in the Americas region. As a key member of our leadership team, you will be responsible for driving operational excellence and quality management across the region.
Key Responsibilities
- Develop and implement a 3-5 year vision and strategy for quality management and operational excellence in the Americas.
- Evaluate, enhance, and scale tools, methodologies, and support to enable excellence in service delivery across the Region Americas with customer value in mind.
- Create synergies out of common topics relevant to all business lines to ensure the required level of quality, consistency and harmonization and to create efficiency for the organization.
- Enable operational excellence across the Americas via a performance management process with focus on operational improvement, Quality Management, external certifications as well as on best-in-class competency and knowledge management.
- Support regional management with programs and initiatives, which address location and infrastructure topics.
- Build and develop a highly skilled and driven team of highly skilled across the Americas.
- Secure ISO and Control Framework (re-)certification by determining the right organizational model and processes and by implementing mechanisms to address the most critical issues proactively throughout the entire organization.
- Tie a regional balanced scorecard into the GBS global balanced scorecard to help define, improve and drive performance management process.
- Combine the approach with the respective analytics solutions for the Americas.
- Coordinate and direct all efforts of the organization related to Business Continuity Management, and Risk Management Controls.
Requirements
- Leading edge knowledge and experience in Business Excellence, Operational Excellence, Service Management, Quality Management, and Program Management.
- 5-10 years of experience working within Global Business Services or a similar type of business.
- Proven ability of leading with a vision and coaching with purpose.
- Familiarity with global delivery and collaboration models in the services industry, including front-, middle-, and back-office models.
- Fluent in English and Spanish and willing to travel across the Americas.
About Siemens, S.A. De C.V.
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state, or local law.
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