Customer Service Representative
hace 3 semanas
Kyndryl is a leading provider of IT services, dedicated to designing, building, managing, and modernizing mission-critical technology systems. Our team is passionate about creating a more equitable and inclusive world for our employees, customers, and communities.
The RoleWe are seeking a friendly, helpful, and empathetic Customer Service Representative to join our team. As the face and voice of Kyndryl, you will be responsible for helping customers solve their problems every day. You will work with back-office teams to handle escalations and have the opportunity to grow your experience, skill, and knowledge of various job roles.
As a Customer Service Representative, you will have the chance to become an expert in Microsoft 365, especially Excel, and get trained on a variety of different platforms. You will also have the opportunity to earn certifications, including Google Cloud, Azure, Microsoft, and more.
What We OfferAt Kyndryl, we invest heavily in our employees' growth and development. We offer state-of-the-art resources, Fortune 100 clients, and a wide range of learning opportunities. Our employee learning programs give you access to the best learning in the industry, and our company-wide volunteering and giving platform allows you to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
Requirements- Knowledge of Windows, Mac, or Linux operating systems
- Support help desk knowledge
- Troubleshooting and problem-solving skills
- Customer support knowledge
- Active listener with flexibility to modify approach and adapt to customer needs
- Experience working with Windows, Mac, or Linux operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
- Experience modifying approaches and adapting to customer needs
Kyndryl is committed to creating a workplace where all employees can bring their whole selves to work. We welcome people of all cultures, backgrounds, and experiences and offer a range of inclusion networks to support our employees' growth and development.
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