Service Transformation Leader

hace 1 mes


Ecatepec de Morelos, México D. Catcher A tiempo completo

We are D. Catcher, a forward-thinking company with a global presence in the energy sector, catering to an elite roster of Fortune 500 clients. As a pivotal addition to our team, you will spearhead customer service transformation, employing your expertise to foster innovation and deliver exceptional experiences.

Key Responsibilities

  • Conduct an in-depth analysis of current customer success operations to identify opportunities for enhancement and innovation.
  • Develop a strategic overhaul plan to align with the unique requirements of our global clientele in the energy industry.
  • Implement cutting-edge technologies and methodologies to establish a gold standard in customer engagement, support, and success.
  • Built and maintain robust relationships with key stakeholders in Fortune 500 companies, customizing services to their specific needs and challenges.
  • Lead and inspire the customer success team towards achieving unparalleled excellence in all customer service aspects.
  • Utilize customer success metrics to inform continuous improvement and strategic initiatives.

About You

  • A visionary leader passionate about customer service excellence.
  • Adaptability is your middle name; you thrive on navigating complex challenges and spearheading significant change.
  • Your empathy and customer-centric mindset are unmatched.
  • A proactive achiever, constantly aiming for measurable success.

Requirements

  • Bachelor's degree in Engineering, Business Administration, Customer Relations, or a related field.
  • Extensive experience in customer success or customer relationship management, ideally within the energy sector or serving Fortune 500 clients.
  • Demonstrated capability in leading and transforming customer service teams and processes.
  • Exceptional interpersonal skills, capable of effectively engaging with high-profile clients and internal teams.
  • Strong analytical and strategic mindset, with a penchant for data-driven decision making.
  • Proficient in ERP and customer success tools.

About the Opportunity

  • Approximately $60,000 MXN monthly (negotiable).
  • Immerse yourself in a challenging, fast-paced environment ripe for innovation.
  • Play a critical role in our international expansion and success.
  • Competitive compensation, benefits, and opportunities for professional growth.


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