Service Transformation Leader
hace 1 mes
We are D. Catcher, a forward-thinking company with a global presence in the energy sector, catering to an elite roster of Fortune 500 clients. As a pivotal addition to our team, you will spearhead customer service transformation, employing your expertise to foster innovation and deliver exceptional experiences.
Key Responsibilities
- Conduct an in-depth analysis of current customer success operations to identify opportunities for enhancement and innovation.
- Develop a strategic overhaul plan to align with the unique requirements of our global clientele in the energy industry.
- Implement cutting-edge technologies and methodologies to establish a gold standard in customer engagement, support, and success.
- Built and maintain robust relationships with key stakeholders in Fortune 500 companies, customizing services to their specific needs and challenges.
- Lead and inspire the customer success team towards achieving unparalleled excellence in all customer service aspects.
- Utilize customer success metrics to inform continuous improvement and strategic initiatives.
About You
- A visionary leader passionate about customer service excellence.
- Adaptability is your middle name; you thrive on navigating complex challenges and spearheading significant change.
- Your empathy and customer-centric mindset are unmatched.
- A proactive achiever, constantly aiming for measurable success.
Requirements
- Bachelor's degree in Engineering, Business Administration, Customer Relations, or a related field.
- Extensive experience in customer success or customer relationship management, ideally within the energy sector or serving Fortune 500 clients.
- Demonstrated capability in leading and transforming customer service teams and processes.
- Exceptional interpersonal skills, capable of effectively engaging with high-profile clients and internal teams.
- Strong analytical and strategic mindset, with a penchant for data-driven decision making.
- Proficient in ERP and customer success tools.
About the Opportunity
- Approximately $60,000 MXN monthly (negotiable).
- Immerse yourself in a challenging, fast-paced environment ripe for innovation.
- Play a critical role in our international expansion and success.
- Competitive compensation, benefits, and opportunities for professional growth.
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