Technical Digital Consultant for SAP Solutions

hace 6 días

Xico, México Sap Se A tiempo completo

SAP Basis and Cloud Services Expert Job Description


About the Role

We are seeking a highly skilled SAP Basis and Cloud Services Expert to join our team. The successful candidate will be responsible for providing technical expertise in SAP Basis and cloud services to our customers. This includes managing service delivery at scale for high-volume, private cloud customers, as well as overseeing the customer lifecycle from contract signing to renewal support.


Key Responsibilities

* Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services

* Initiate digital service kick off for customers

* Contribute to onboarding/transitioning customers to ECS

* Support in de-escalation of critical customer situations

* Execute technical feasibility studies/solution reviews (if applicable)

* Contribute to customer release and maintenance activities

* Support customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement

* Execute and support problem management and continuous improvement

* Reviews SLA service credit cases

* Supports commercial change requests

* Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success

* Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime


Requirements

* Engineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer-facing role (consulting, IT support, IT services etc.)

* Individual in this role is expected to deliver 'Effective customer communication' using digital mediums to achieve high customer satisfaction

* Strong knowledge of IT Service Management, SAP Basis and SAP Application

* Hands-on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers

* Good understanding of ECS operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus

* Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus

* Cloud architecture and IT technical infrastructure know-how

* Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)

* Understanding of escalation handling and procedures

* Experience in working with cross-cultural and cross-functional teams or individuals

* Proficiency in English (Written and verbal), additional (local) languages are a plus


About SAP

SAP se is a leading provider of enterprise software and services. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.


What We Offer

* Highly collaborative team environment

* Strong focus on learning and development

* Recognition for your individual contributions

* Variety of benefit options


Location

This role is based in [location] and will require occasional travel to other locations.


How to Apply

If you are interested in applying for this role, please submit your application through our website.

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