GC/HPLC Field Service Engineer
hace 2 días
About the Role:
We are seeking a highly skilled GC/HPLC Field Service Engineer to join our team in Mexico. As a key member of our service team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Install and optimize hardware/software/network products and configurations at customer sites.
- Diagnose and resolve product performance problems.
- Perform maintenance and repairs.
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
- Train other field engineers and customers in the solutions.
Requirements:
- A Bachelor's or Master's degree within the science field – chemistry, analytical chemistry, biochemistry, biotechnology, or similar.
- 1+ years of experience in a similar position or experience as an end user in GC/HPLC systems.
- Experience with troubleshooting and problem-solving.
- Experience with Agilent solutions is desired but not crucial.
- Verbal and written communication is clear, encouraging, and timely.
- Confirmed English language proficiency in written and speaking skills.
- You enjoy traveling and visiting customers; travel is required 60% of the time.
About the Company:
Agilent Technologies Inc. is an equal opportunity employer. We are committed to providing a diverse and inclusive work environment where all employees feel valued and supported.
What We Offer:
- An estimated salary range of $50,000 - $80,000 per year, depending on location and experience.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- The opportunity to work with a leading company in the scientific instrumentation industry.
- A dynamic and supportive team environment.
Travel Requirements:
75% of the time.
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