Cloud Identity Security Specialist

hace 3 semanas

Ciudad de México, Ciudad de México Okta, Inc. A tiempo completo

Okta, Inc.

">

About Us

">Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

We cultivate a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs.

Job Description

">We're seeking an articulate and seasoned technical specialist who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into their existing on-premise or hosted user stores. You have technical depth and a customer-first mentality, the motivation to take the initiative to own and resolve customer issues, and an interest in working in a dynamic, fast-growing, learning environment.

Key Responsibilities

">A Technical Support Engineer is the primary point of contact for all support related issues for Okta's enterprise customers. A TSE acts as the voice of the custom to ensure technical support and best practice guidance are provided within published SLAs.
  • Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
  • Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience.
  • Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy, and maintain Okta's suite of products.
  • Serve as an internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible.
  • Collect information and document bugs with Engineering for product issues that are impacting customers.
  • Function as a subject matter expert within support for Okta's suite of products
  • Contribute to and maintain repository of knowledge within support and promote a culture of team knowledge share and collaboration within the directories product support group
  • Stay up to date on emerging technologies, industry trends and best practices around the most common directory solutions and Okta's interlock with them
  • Pull creative thinking beyond the boundaries of existing industry-standard practices to come up with process improvements and new ways to delight customers.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business

Requirements

">The ideal candidate will have:
  • 5+ years of customer support, technical support, system administration, or related customer-facing role
  • BA/BS/MS in Computer Science, Management Information Systems, or related discipline, or relevant professional experience.
  • Prior experience providing support to large enterprise customers preferably with customer management interaction.
  • Familiarity with Networking at OSI Model Layers 4-7, and troubleshooting through use of appropriate traffic capture tools
  • Familiarity with Active Directory, and LDAP in an on-premise environments
  • Familiarity with with cloud based directory service such as Azure Active Directory and emerging hosted LDAP services
  • Experience with troubleshooting and supporting cross domain trust and group memberships within enterprise scale Active Directory environment
  • Cross-platform OS knowledge Mac OS X, Linus Windows (Server/Desktop)
  • Ability to learn new technologies and adapt quickly
  • Excellent relationship management, customer service, and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
  • Ability to work independently with little direct supervision and as a part of a team. Excellent analytical and organizational abilities. Ability to remain calm, composed, and articulate when dealing with tough customer situations.
  • Experience documenting customer issues via Salesforce or a similar CRM ticketing system
  • Experience translating customer issues into engineering centric reports via JIRA or other bug reporting systems
  • Broad knowledge of, and experience in, fundamental information security concepts.
  • Knowledge of troubleshooting Active Directory group policy and LDAP policies and overlays
  • Experience with REST APIs and ability to write basic scripts
  • Experience troubleshooting Web apps and an understanding of how a web app authentication works
  • Understanding of SQL and ability to read and write basic queries to identify problems

What We Offer

">We offer:
  • A competitive salary: $120,000 per year
  • Amazing Benefits
  • Making Social Impact
  • Fostering Diversity, Equity, Inclusion and Belonging at Okta

  • Cloud Identity Security Architect

    hace 4 semanas

    Ciudad de México, Ciudad de México SailPoint A tiempo completo

    Job OverviewSailPoint, a leading provider of identity security solutions for cloud enterprises, is seeking an experienced Cloud Identity Security Architect to join our team.

  • Cloud Network Security Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Zemsania A tiempo completo

    Job Title: Cloud Network Security SpecialistCompany: ZemsaniaLocation: Mexico - QuerétaroJob Type: Full-TimeExperience Required: Minimum 3 yearsJob DescriptionZemsania is seeking a skilled Cloud Network Security Specialist to join our team. As a Cloud Network Security Specialist, you will be responsible for safeguarding our cloud network security...

  • Cloud Security Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Listopro A tiempo completo

    We are seeking a highly skilled Cloud Security Specialist to join our Listopro team. The ideal candidate will be responsible for ensuring the security and compliance of our cloud computing environment.Key Responsibilities:Design and implement enterprise-class security systems for AWS environments.Provide specialized security advice and support to various...

  • Cloud Security Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Thales A tiempo completo

    Cloud Security SpecialistAt Thales, we're committed to creating a safer world by providing innovative solutions to our customers. As a Cloud Security Specialist, you'll play a critical role in helping us achieve this goal. Key ResponsibilitiesProvide comprehensive security services to our customers, including proactive monitoring, configuration, and...

  • Sailpoint Identity Security Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Sailpoint Identity Security SolutionsSailpoint provides robust identity security solutions that enable organizations to balance access and security. Our solutions are designed to facilitate secure access in multi-cloud environments, supporting remote work and ensuring the security of sensitive data.Key Responsibilities* Product installation and...

  • Cloud Security Specialist Lead

    hace 1 semana

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    About Nuvit ServiceWe are a cutting-edge technology company seeking an experienced Cloud Security Specialist to lead our security efforts in the cloud. In this role, you will be responsible for designing and implementing robust security measures to protect our clients' sensitive data.Salary RangeThe estimated annual salary for this position is $120,000 -...

  • Senior Identity and Access Management Security Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México PepsiCo Deutschland GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Identity and Access Management Security Specialist to oversee the security and identity management of our Product Lifecycle Management (PLM) systems program at PepsiCo Deutschland GmbH. As the ideal candidate, you will be responsible for ensuring the secure capture, handling, storage, and presentation of...

  • Cloud Security Specialist Leader

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the Role:We are seeking a highly motivated and experienced Security Sales Specialist to join our team at Amazon Web Services (AWS) in Mexico. As a Security Sales Specialist, you will be responsible for promoting AWS's native security services portfolio and partner security solutions featured on AWS Marketplace.Key Responsibilities:Develop relationships...

  • Cloud Network Security Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Epam A tiempo completo

    At EPAM, we're looking for an experienced Cloud Network Security Specialist to join our global support organization. With a strong background in cloud infrastructure security, you'll provide technical assistance and support to clients via email, chat, and phone.Your expertise will contribute to customer satisfaction by ensuring prompt and effective...

  • Sailpoint Identity Security Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Sailpoint Identity Security Expert at Nuvit ServiceSailpoint provides robust identity security solutions that enable secure access to your organization. This includes identity security in multi-cloud environments for remote work. Responsibilities include:Product installationBase product configurationIntegration of authoritative sourcesConnector...

  • Cloud Security Architect

    hace 2 días

    Ciudad de México, Ciudad de México Nearshore Cyber A tiempo completo

    This is a fantastic opportunity to take your cloud security career to the next level at Nearshore Cyber. We are seeking a highly skilled Cloud Security Engineer to join our team and help us design, implement, and maintain robust security measures for our cloud-based systems and infrastructure.The estimated annual salary for this position is...

  • Cybersecurity Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    At MX003 Marsh And Mclennan Servicios S.A. De Cv, we are seeking a highly skilled Cybersecurity Specialist to join our team as a Cloud Security Engineer. About the JobThis is a full-time position based in Mexico City, with a salary range of $120,000-$180,000 per year.Job DescriptionWe are looking for an experienced Cybersecurity Specialist who will act as a...

  • Cloud Security Architect

    hace 3 semanas

    Ciudad de México, Ciudad de México Nearshore Cyber A tiempo completo

    Job SummaryWe are seeking a highly skilled Cloud Security Architect to join our team at Nearshore Cyber. This is an exciting opportunity for an experienced professional to design and implement robust security measures for our cloud-based systems and infrastructure.About the RoleThe successful candidate will be responsible for ensuring the confidentiality,...

  • Chief Cybersecurity Risk Specialist, Cloud Security

    hace 3 semanas

    Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    OverviewMX003 Marsh And Mclennan Servicios S.A. De Cv is a leading multinational company seeking a skilled Chief Cybersecurity Risk Specialist, Cloud Security to join its team in Mexico City.

  • Cloud Security Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Palo Alto Networks A tiempo completo

    About UsPalo Alto Networks is a leader in the cybersecurity industry, dedicated to protecting our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to delivering innovative solutions that keep our customers safe.Our ApproachWe take a personalized approach to our people programs, recognizing that each employee...

  • Senior Cloud Security Architect

    hace 2 semanas

    Ciudad de México, Ciudad de México SailPoint A tiempo completo

    About UsSailPoint is the leading identity security provider for cloud enterprises, securing and enabling thousands of companies worldwide. Our comprehensive identity security solutions give our customers unparalleled visibility into their digital workforce, ensuring workers have the right access to perform their tasks – no more, no less.

  • Cloud Security Professional

    hace 4 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Cloud Cover LLC A tiempo completo

    Cloud Network Security Engineer Job DescriptionCloud Cover LLC is seeking a highly skilled Cloud Network Security Engineer to join our team. In this role, you will play a critical part in safeguarding our cloud network security infrastructure, ensuring that we are compliant with corporate standards while leading essential tasks within our governance...

  • Cloud Security Engineer

    hace 4 semanas

    Ciudad de México, Ciudad de México Cognizant A tiempo completo

    Enhance Your Career with Cognizant:At Cognizant, we are committed to fostering a culture that values innovation, diversity, and inclusion. We are seeking an exceptional individual to join our team as a GCP Network Security specialist.This is an exciting opportunity for a skilled professional to work with one of our clients, supporting their Google Cloud...

  • Cloud Security Architect Leader

    hace 3 semanas

    Ciudad de México, Ciudad de México Capgemini A tiempo completo

    Capgemini is a global leader in consulting, technology services and digital transformation. We're looking for a Cloud Security Architect Leader to join our team in Mexico City, Mexico.Job OverviewThis role involves leading the design and implementation of cloud security architectures, ensuring the security and compliance of cloud-based systems and...

  • Technical Risk Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    Job DescriptionMX003 Marsh And Mclennan Servicios S.A. De Cv is seeking a seasoned Senior Specialist, Technical Risk Assessment, based in the Mexico City office and requiring onsite work 3 days a week.About the RoleThis pivotal role involves providing in-depth security risk evaluations of commercial software applications, networking technologies, cloud...