Customer Service Logistics Coordinator

hace 6 días


Ciudad de México, Ciudad de México Bosch A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Logistics Coordinator to join our team in Mexico. As a key member of our logistics department, you will be responsible for coordinating special deliveries, training sales teams, and ensuring seamless customer service experiences.

Responsibilities
  • Create order requests after monitoring stock levels.
  • Modify orders, including splitting lines and changing delivery dates upon request.
  • C coordinate direct shipments from manufacturers to customers.
  • Train sales teams on customer service-related topics, such as CRM quotations and planning.
  • Fundamental Experience management of projects status in CRM with Sales force and participation in monthly meetings with VS and AI CLPs.
  • Review open orders follow-up reports to ensure delivery dates accuracy in PC4 and request further information from clients.
  • Respond to inquiries from customer service representatives and create tickets for complaints.
  • Manage BU Debit & Credit Notes and request documentation from CDC.
  • Contact the Export Control Office regarding special blocks and documentation release orders.
Qualifications

To succeed in this role, you will need:

  • 5+ years of experience in logistics areas.
  • Bachelor's or postgraduate degree in administrative or foreign trade areas.
  • Business English proficiency in written and oral form.
  • Experience in import and export operations.
  • SAP handling and Microsoft Office skills.
Benefits

As a Bosch employee, you can expect:

  • A competitive salary: $60,000 - $80,000 per year, depending on experience.
  • A dynamic work environment that values cultural diversity.


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