Customer Service Coordinator

hace 3 semanas


Ciudad de México, Ciudad de México Charger Logistics Inc A tiempo completo

**Job Title:** Customer Service Representative

**Job Summary:** Charger Logistics Inc is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Santiago de Querétaro, Mexico. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service, resolving issues, and ensuring timely communication with our clients.

**Key Responsibilities:**

  • Build expert knowledge of company products and services
  • Engage with customers in a friendly and professional manner to build lasting relationships
  • Provide track and trace updates for shipments and resolve customer-specific freight issues
  • Enter, update, and process customer orders on various interfaces
  • Ensure and confirm pickup and delivery appointments for drivers
  • Coordinate with other departments to clear customs paperwork
  • Follow established procedures for processing bills
  • Perform duties as assigned by the Customer Service Manager

**Requirements:**

  • College diploma or university degree
  • Previous logistics and customer service experience is an asset
  • Ability to solve problems and alleviate conflicts or escalate tactfully
  • Strong time-management with an ability to prioritize and multi-task
  • Proficient in Microsoft office, with aptitude to learn new software and systems
  • Fluency in English and Spanish is a must

**Benefits:**

  • Competitive Salary
  • Healthcare Benefit Package
  • Career Growth
  • Saving funds
  • Performance bonus
  • Food coupons


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