Customer Service Coordinator
hace 3 semanas
**Job Title:** Customer Service Representative
**Job Summary:** Charger Logistics Inc is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Santiago de Querétaro, Mexico. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service, resolving issues, and ensuring timely communication with our clients.
**Key Responsibilities:**
- Build expert knowledge of company products and services
- Engage with customers in a friendly and professional manner to build lasting relationships
- Provide track and trace updates for shipments and resolve customer-specific freight issues
- Enter, update, and process customer orders on various interfaces
- Ensure and confirm pickup and delivery appointments for drivers
- Coordinate with other departments to clear customs paperwork
- Follow established procedures for processing bills
- Perform duties as assigned by the Customer Service Manager
**Requirements:**
- College diploma or university degree
- Previous logistics and customer service experience is an asset
- Ability to solve problems and alleviate conflicts or escalate tactfully
- Strong time-management with an ability to prioritize and multi-task
- Proficient in Microsoft office, with aptitude to learn new software and systems
- Fluency in English and Spanish is a must
**Benefits:**
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
- Saving funds
- Performance bonus
- Food coupons
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