Supervisor of Reception and Operations
hace 4 semanas
**Job Summary**
We are seeking a highly skilled and experienced Operations Supervisor to join our team at Courtyard by Marriott. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and efficient operations.
**Key Responsibilities**
- Complete designated cashier and closing reports in the computer system.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
- Process all guest check-ins by confirming reservations, verifying guest identity, requesting payment, assigning rooms, and activating room keys.
- Sell rooms to guests without reservations based on availability.
- Ensure rates match market codes and document exceptions.
- Scan and charge checks from outlets (e.g., Health Club, Retail Shop) to rooms.
**What We Offer**
As a member of our team, you will have the opportunity to work with a diverse group of colleagues and guests, develop your skills and knowledge, and contribute to the success of our hotel. We offer a competitive salary, benefits package, and opportunities for career growth and development.
**About Us**
Courtyard by Marriott is a global hospitality company with over 330 managed locations in more than 20 countries. We are committed to providing a refreshing environment that helps guests stay connected and balanced. Our team members are dedicated to delivering exceptional guest experiences and exceeding our guests' expectations.
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