Supervisor of Telephone Operations

hace 4 semanas


Xico, México Marriott International, Inc A tiempo completo

**Job Summary**

As a Supervisor of Telephone Operations, you will be responsible for ensuring the smooth operation of our telephone switchboard. This includes coordinating and directing the installation, maintenance, and dismantling of telephone, fax, and modem lines. You will also be responsible for processing guest check-ins, check-outs, room assignments, reservations, and cancellations. Additionally, you will be responsible for setting up guest accounts, verifying and adjusting billing, and securing payment. You will also operate the telephone switchboard station, assist with all calls and requests, and relay messages. Furthermore, you will test communications equipment, create and review logs, and compile reports. You will also assist in obtaining guest and VIP information, open doors, and assist guests and visitors. You will coordinate calls, emails, and deliveries to meet guests' needs, open and close the Business Center, and dispatch bell and valet staff. You will also process accounts payable, review departmental productivity reports, payroll forecasts, and revenue postings. You will monitor and maintain inventory of equipment and supplies, and notify Loss Prevention and Security of theft and unwelcome persons.

**Responsibilities**

  • Coordinate and direct the installation, maintenance, and dismantling of telephone, fax, and modem lines.
  • Process guest check-ins, check-outs, room assignments, reservations, and cancellations.
  • Set up guest accounts, verify and adjust billing, and secure payment.
  • Operate the telephone switchboard station, assist with all calls and requests, and relay messages.
  • Test communications equipment, create and review logs, and compile reports.
  • Assist in obtaining guest and VIP information, open doors, and assist guests and visitors.
  • Coordinate calls, emails, and deliveries to meet guests' needs.
  • Open and close the Business Center, and dispatch bell and valet staff.
  • Process accounts payable, review departmental productivity reports, payroll forecasts, and revenue postings.
  • Monitor and maintain inventory of equipment and supplies.
  • Notify Loss Prevention and Security of theft and unwelcome persons.

**Requirements**

  • High school diploma or equivalent required.
  • Previous experience in customer service or a related field preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Ability to lift up to 25 pounds.
  • Ability to stand for long periods of time.

**What We Offer**

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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