Sales Support Associate
hace 1 mes
At Quantum Corporation, we're seeking a skilled Sales Support Representative to join our team in Zapopan, MX. As a key member of our sales organization, you'll play a critical role in ensuring the smooth processing of sales orders and providing exceptional customer service.
Key Responsibilities:
- Initiate and coordinate the processing of sales orders, ensuring accuracy and efficiency.
- Monitor sales order systems to ensure timely receipt and booking of sales orders.
- Track sales shipment, delivery, billing, and backlog activities, providing internal sales reports as needed.
- Respond to customer inquiries regarding order status and resolve any difficulties that may arise.
- Prepare customer pricing and proposals for identified opportunities.
- Ensure all quotes are completed in a timely and consistent manner.
Requirements:
- 2-4 years of Order Entry experience or 3 years of general office, accounting, or customer service experience.
- Ability to understand technical, complex solutions and products.
- Professional and dependable, with excellent communication skills and business etiquette.
- Strong systems skills, with the ability to multitask and be proactive.
- Exceptional communication skills, with strong English language skills, written and verbal.
- Knowledge of Microsoft Office software (Word, Excel, Outlook).
- Knowledge of Quantum products is a plus.
- Working knowledge of Secondary Storage (backup and archival) is a plus.
- Knowledge of Microsoft Dynamics 365, Oracle ERP, and/or is a plus.
Essential Functions:
- Ability to sit for several hours in a row.
- Ability to talk on the telephone for several hours in a row.
- Ability to type and provide accuracy with details.
- Ability to take criticism and act courteously with internal and external customers.
- Ability to work well alone and as part of a team.
- Ability to effectively manage and prioritize multiple demands/tasks.
- Ability to work overtime during some periods throughout the year.
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