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Operations Support Specialist
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Job Summary:
We are seeking a skilled Operations Support Specialist to provide second-level support for AutoZone store technical issues. This role involves troubleshooting, configuring, and verifying the operation of devices and store-specific systems. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to work independently in a fast-paced environment.
Key Responsibilities:
• Provide phone resolution, troubleshoot, configure, and verify operation status of devices and store-specific systems.
• Handle problems of a sensitive nature or requiring extensive research to resolve.
• Follow documented escalation procedures when needed and thoroughly document all activities in tickets.
• Provide superior service through fast and prompt interaction with other support groups.
Requirements:
• High school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Area of study: Information Technologies / Computer Science.
• One to two years of experience as a Customer Contact Specialist / Technical Support / Customer Service.
• Fluent in English and Spanish, with a strong preference for proficiency in LINUX, MS Office, and MySQL.